Deborah March
Murray Bridge,SA
Summary
I am a self-motivated person with outstanding communication skills, highly organised, with excellent administrative knowledge and problem solving skills, and the ability to learn quickly and adapt to any environment .
Overview
9
9
years of professional experience
Work History
Legal Secretary
Andersons Solicitors
07.2022 - Current
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Organized files for court proceedings.
- Received and placed telephone calls to clients and prospective clients.
- Scheduled all appointments, appearances and briefings.
- Diligently edited legal correspondence for grammar and spelling.
- Created, indexed, and maintained client binders.
- Obtained signatures from attorneys for legal documents.
- Scheduled and made appointments for 3 attorneys.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Screened telephone calls and forwarded to appropriate departments.
- Developed and maintained filing and retrieval systems.
- Answered and directed calls using multi-line switchboard.
- Created and printed legal documents for attorneys to review.
- Completed data entry of legal documents into electronic filing systems.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Developed and maintained positive relationships with clients and colleagues.
- Produced and filed various legal documents and electronically preserved updated case record system.
- Prepared and processed invoices for attorney billing.
- Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
- Generated documents and presentations using large repertoire of software programs.
- Scheduled and made appointments for Number attorneys.
- Transcribed legal documents and phone conversations.
- Planned and organized internal and external events, meetings and conferences.
- Researched and identified legal precedents and statutes.
- Conducted research on legal cases and prepared summaries for attorneys.
- Worked with outside vendors to coordinate purchasing of supplies and maintenance of office complex.
- Maintained appropriate filing of personal and professional documentation.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Displayed absolute discretion at handling confidential information.
- Served as point of contact between clients and managerial staff.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Participated in team meetings and staff training sessions.
Senior Pharmacy Assistant
SA Health
03.2022 - 06.2022
- Ordering and distribution of pharmaceutical medication for six hospitals
- Data entry
- Inventory Control
- Monitor multiple databases to keep track of all company inventory
- Prepare correspondence, accounting and financial documents for analysis
- Input information from customer calls and onsite service visits into company’s system using ipharmacy program
- Reviewed and provided comments on adequacy of documents and took necessary steps to cure any deficiencies
- Generated shipment invoices, prepared packages and set up courier deliveries for customers
- Contacted customers via phone and email to confirm deliveries and follow up with inquiries
- Performed clerical functions, including filing, copying and faxing
- Opened incoming supplies and stocked in correct locations
- Reviewed order information against computer database
Business Support Officer
Country Health Connect
08.2021 - 01.2022
- Render on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
- Maintained smooth back-office functions to promote efficient business operations.
- Managed day-to-day development issues.
- Answered customer enquiries.
- Data entry and document formatting.
- Diary management , including booking appointments and room bookings.
- Update and maintain medical records and databases, complying with systems and processes to ensure that all information is accurate , stored correctly and accessible.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Scheduled office meetings and client appointments for staff teams.
Customer Service
Hound Hut
08.2014 - 03.2021
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Checked order accuracy and food quality before delivering to customers.
- Updated repeat customers on menu changes and updates to maintain quality service relationships.
- Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Processed customers' payments and provided receipts.
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
- General cleaning duties.
Senior Pharmacy Assistant
SA Health
12.2017 - 07.2019
- Ordering and distribution of pharmaceutical medication for six hospitals
- Data entry
- Inventory Control
- Monitor multiple databases to keep track of all company inventory
- Prepare correspondence, accounting and financial documents for analysis
- Input information from customer calls and onsite service visits into company’s system using ipharmacy program
- Reviewed and provided comments on adequacy of documents and took necessary steps to cure any deficiencies
- Generated shipment invoices, prepared packages and set up courier deliveries for customers
- Contacted customers via phone and email to confirm deliveries and follow up with inquiries
- Performed clerical functions, including filing, copying and faxing
- Opened incoming supplies and stocked in correct locations
- Reviewed order information against computer database
Dispensary Technician/Pharmacy Assistant
Chemist King
1 2015 - 11 2016
- Visual displays
- Cashing up registers and POS Systems
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Following up and resolving customer complaints
- Webster-care packing
- Dispensing scripts
- Effectively controlled the release of proprietary and confidential information for general client lists.
- Using computers for various applications such as database management and fred
- Helped pharmacy staff prepare medications and fill orders.
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
- Opened incoming supplies and stocked in correct locations.
- Met regulatory recordkeeping requirements by documenting pharmacy log with information on prescriptions picked up by patients.
- Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
Office Manager
IGA Fresh Westside
07.2011 - 8 2014
- Implemented new accounting software
- Answering telephone calls and providing information to customers, take messages and schedule appointments
- Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
- Generated financial reports for management review.
- Rostering
- Payroll
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records and ensure accounts are balanced
- BAS and PAYG
- Set up and maintain paper and electronic filing systems
- High level of efficiency using different computer applications such as Xero accounting
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
- Answered and directed incoming calls using multi-line telephone system.
- Gathered, sorted, distributed and sent mail and packages.
- Greeted customers, answered general questions and directed to appropriate locations.
- Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
- Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
Education
Skills
- Exceptional customer service
- Data Entry
- Complaint handling and resolution
- Detail-oriented
- Remain calm in stressful situations
- Competent in acting with professional and personal integrity
- Document Management
- Multitasking and Prioritizing
- Technologically savvy
References
Michelle Penny
SA Health - Chief Pharmacist
085802876
Paul Spencer
SA Health - Lead Pharmacist
0418948481
Isabel Gungani
SA Health - Pharmacist
0434548562
Bruce Maczowiack
IGA - Store Owner
0427525353
Timeline
Legal Secretary
Andersons Solicitors
07.2022 - Current
Senior Pharmacy Assistant
SA Health
03.2022 - 06.2022
Business Support Officer
Country Health Connect
08.2021 - 01.2022
Senior Pharmacy Assistant
SA Health
12.2017 - 07.2019
Customer Service
Hound Hut
08.2014 - 03.2021
Office Manager
IGA Fresh Westside
07.2011 - 8 2014
Dispensary Technician/Pharmacy Assistant
Chemist King
1 2015 - 11 2016
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