Deb Mathers
Brisbane,QLD
Summary
Goal-oriented manager with distinguished experience in mentoring, coaching and proven leadership abilities. Committed to streamlining procedures while optimizing employee talent. Expertise in persuasion and negotiation skills and excellent professional communication. Customer service management professional experienced with inbound and outbound customer service. Team player with exceptional listening and critical thinking skills. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Contributes in-depth understanding of functionality of Word, Excel, PowerPoint. Passionate National Business Development Manager with outstanding persuasion and negotiation skills and excellent professional communication. Expert in driving and increasing product revenue in the national sphere. Outstanding knowledge in persuasion and presentation effectiveness.
Overview
14
14
years of professional experience
Work History
National Business Development Manager
Loreal Australia - Professionel Products Division
03.2021 - Current
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
Regional Manager
L'Oreal Aust P/L - Professionnel Products Division
06.2017 - 02.2021
- Established and maintained operational standards for multiple brands
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Established strong client relationships through regular communication, attentive service, and prompt issue resolution.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Key Account Manager
Loreal Australia P/L
01.2010 - 09.2017
- Secured high-value accounts valued at $400K through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Maintained responsibility of sales, contracts, negotiations and reporting for Top 50 clients
- Worked independently with minimal supervision
- Presented professional image consistent with company's brand values
Education
Transition To Team Management
04.2019
- Professional development completed in Mentoring Teams
- Completed professional development in Customer Service
- Proficient in Microsoft Office Suite
- Awarded Region of the Year - QLD for 3 consecutive years (2017, 2018, 2019) for Loreal Professionnel and Kerastase
Advanced Negotiation Skills -
11.2018
High School Diploma -
Skills
- Empathy and patience
- Exceptional communication
- Initiative-taking
- Cross-cultural awareness
- Customer Service
- Problem-Solving
- Critical Thinking
- Receptive
- Able to grasp new concepts
- Complaint Handling
- Microsoft Office
- Flexible Schedule
Websites
Timeline
National Business Development Manager - Loreal Australia - Professionel Products Division
03.2021 - Current
Regional Manager - L'Oreal Aust P/L - Professionnel Products Division
06.2017 - 02.2021
Key Account Manager - Loreal Australia P/L
01.2010 - 09.2017
Red Sky - , Transition To Team Management
The Gap Partnership - Advanced Negotiation Skills,
Mary McKillop College - High School Diploma,
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