Deb McInally

Complete running of a 1 room Guesthouse BnB including:

• Taking bookings & liasing with guests.
• General cleaning & maintenance.
• Keeping amenities replenished.
• Invoicing & account mamagement

• Sale of new & used Caravans & Campers
• Purchase of used stock.
• Staging used vans & maintaining all vans.
• Liasing with the Parts & Service departments to facilitate repairs & fitting of upgraded options.
• Customer service in person, by phone & online.
• Following up online leads & securing new leads on the display lot.
• Working away at Caravan & leisure Exhibitions across central Victoria.

• Overseeing day to day running of Tile section including:
• Sale of Floor, Wall & Feature tiles , as well as grout, adhesive, trims & other tiling products.
• Ordering, pricing & displaying new tile samples.
• Implementing up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Assisting with open & close of store.
• General day to day cleaning.
• Greeting & serving customers & assisting with product & colour selections.
• Providing clients with correct tile quantities needed based on floorplans or client measurements.
• Preparing & invoicing Trade accounts to Builders & Tilers.
• Receiving deposits & creating & processing all necessary paperwork for order.
• Ordering tiles from suppliers & following through with collection & payment from clients.

• Design & Sale of new home builds for clients, including but not limited to:
• Meeting Weekly & Monthly KPI's, including Sales targets & Customer Satisfaction.
• Day to day running of display home including general upkeep, ordering office & kitchen supplies, cleaning, ordering & displaying signage, brochures & promotional materials.
• Managing & training Sales Associates.
• Conducting site visits to assess land & liaise with clients.
• Reviewed and executed confidential documents, contracts and disclosures.
• Established positive flow of communication with agents, clients, Mortgage Brokers and personnel involved in closing transactions.
• Promoted properties to target audiences to enhance revenue generation.
• Monitored local residential property market to adjust sales tactics, prices and overall business effectiveness.
• Kept detailed list of local land availabilities, continuously updating data to stay knowledgeable on markets and possible sales.
• Developed new business and managed new and existing clients.
• Conducting site visits to assess land & liaise with clients.
• Researching land for clients, including confirming BAL ratings, overlays, fall & compaction & other site hazards that may affect site costs.
• Producing build estimates & following up with phone calls & emails.
• Requesting & receiving deposits.
• Conflict resolution & problem solving.
• Out of town travel for client meetings, Sales launches & Staff meetings.
• Participating in meetings via Microsoft Teams & Zoom.
• Utilising computer programs, including but not limited to Microsoft Word, Excel, Outlook, Docusign, Salesforce, Landconnect, Pipeline, CAD & other programs.
• Working with the Regional Manager, Operations team, Drafting team, Construction team & Estimating team to obtain information, approvals & desired outcomes for clients.
• Following up with clients mid & post build to ensure they don’t have any issues or questions & that they’re satisfied with their build experience.
• Notable achievements:
• Secured over 40 new home sales in first year with Simonds, totaling over $10,000,000 in sales.
• Achieved highest retention rate of all North Central Vic Sales Consultants, with an average cancellation rate of less than 10%.(Average cancellation rate for all Consultants across Victoria was 30%-50%)

• Design & Sale of Cabinetry, including but not limited to:
• Opening & closing of Office, Factory & Showroom.
• Greeting clients, answering product queries, giving pricing info, booking sit down appointments & design consultations.
• Designing & quoting Kitchen, Bathroom, Laundry & other cabinetry based on clients' needs.
• Liaising with suppliers including Stone Masons, Plumbing & Appliance suppliers, Cabinetry Hardware Manufacturers, Glass & Benchtop Manufacturers in to quote & order products for jobs.
• Drawing cabinetry elevations & 3D renders using CAD program.
• Assisting clients with colour & product selections.
• Receiving deposits & signing off paperwork with clients designs & selections.
• Conducting onsite check measures.
• Overseeing construction of joinery in factory to ensure all aspects of design are correct, including colour, measurements, handles, additional hardware, drawer systems, benchtops, sinks & appliances etc.
• Trained and developed new sales team associates in products, selling techniques and company procedures.
• Conflict resolution & problem solving.
• Post-install follow up to ensure customer satisfaction & booking & following through on any repairs & alterations which may be needed.
• Requesting & following up on final payments.

• Sale of floor coverings, including carpet, floating floor, and vinyl, to residential customers, builders, and rental agencies, through all aspects of the sale process including, but not limited to:
• Open & close of store
• General day to day cleaning
• Keeping showroom displays & samples up to date & correctly priced.
• Providing sales and customer service assistance to walk-in traffic.
• Followed up with existing customers to provide additional support and address concerns.
• Liaising with builders to provide their clients with flooring quotes & following through to installation & after sale care.
• Liaising with flooring reps to improve business relationship & secure special pricing on products.
• Launch of new flooring superstore & carpet & vinyl showroom.
• Attending product launches & demo nights.
• Providing carpet, vinyl & floating floor quotes based on floorplan measurements or onsite measures.
• Attending clients homes to measure rooms & assess floor prep needs to provide accurate pricing.
• Following up on quotes via phone & email.
• Receiving deposits & creating & processing all necessary paperwork for order.
• Ordering flooring from suppliers.
• Scheduling installers & booking installs with clients.
• Following up on installations to ensure customer satisfaction.
• Conflict resolution & problem solving.
• Training new staff.
• Attending installs on site to check on progress & problem solve when issues arise.
• Following up on final payments & client feedback.
• Notable achievements:
• Consistently achieved highest sales results each week, surpassing sales KPI's, whilst also conducting majority of onsite measures & scheduling all installs.