Summary
Overview
Work History
Education
Skills
Certification
Additionalinformation
Timeline
Generic

Deb Osterio

Tweed Heads,NSW

Summary

Well-qualified trainer assessor with most up to date qualification, adept at planning, developing and delivering onsite and remote training programs.

Confident and clear communicator with enthusiastic style and insightful approach.

A great collaborator with extremely honed interpersonal skills.

Used to working with small and large groups.

Strong organisational skills with many and varied specialised tools in the toolbox.

Very customer service oriented.

Highly organised and detail-oriented professional with strong work ethic and dedication to achieving goals. Dependable Coordinator provides excellent office management and administrative support.

Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines.

Creative problem solver with strong analytical and critical thinking skills.

Self-motivated trainer assessor brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements.

History retaining clients and talented staff.

Organised and dependable candidate successful at managing multiple priorities with a positive 'can do' attitude and safety mindset.

Willingness to take on added responsibilities to meet team goals.

Seeking to maintain full-time position that offers professional challenges utilising interpersonal skills. Excellent time management and problem-solving skills. Highly organised and detail-oriented professional with strong work ethic and dedication to achieving goals. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.

Overview

45
45
years of professional experience
1
1
Certification

Work History

Greyhound Resources Coordinator & Trainer

Mackay
01.2018 - 12.2021
  • Oversaw the day to day operation of bussing workers to various camps and mine sites around the Bowen Basin in Qld.
  • Trained 100 plus drivers into various bus types and upgrades, ie Irizar, Merc, Volvo, Denning, etc as well as technical & safety updated vehicles.
  • Developed a much better and more consistent safety mindset and culture amongst driver cohort.
  • Arranged and conducted daily face to face meetings with drivers and monitored and documented such things as fitness for work, fatigue, driving record upkeep, etc
  • Coached dozens of drivers through day-to-day work and complex problems
  • Participated in workshops and in-service meetings to enhance personal growth and professional development
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures
  • Was given a bonus and a pay raise due to my many initiatives to raise driver morale, retention and company profits
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Gathered and organised materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Increased efficiency by streamlining coordination processes and implementing new organizational systems.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.

Success Academy (previously Beyond Success) - Master Coach

Dickson
01.2008 - 09.2018
  • Developed relationships with clients to provide ongoing support and encouragement
  • Encouraged clients to find creative solutions to problems and maintain motivation
  • Established clear benchmarks for performance and monitored individual and team progress
  • Facilitated group coaching sessions and provided individual coach training support to more than 1500 adult learners
  • Developed and delivered presentations to educate clients on topics related to having a successful coaching business
  • Analysed client feedback to adjust training sessions accordingly
  • Assisted 100s of clients in setting and achieving personal and professional goals
  • Assisted clients with developing strategies to manage stress and increase productivity
  • Offered constructive feedback to clients to help reach goals
  • Facilitated team building activities and workshops to improve communication, collaboration and productivity
  • Developed and delivered effective and engaging training sessions to improve performance of adult learners
  • Provided guidance to clients in overcoming challenges and identifying opportunities
  • Researched latest industry trends and developments to keep abreast of best practices.
  • Facilitated transformative change for clients by identifying barriers and implementing powerful solutions.
  • Increased client retention rates through consistent follow-ups, maintaining long-term relationships that supported ongoing growth opportunities.
  • Enhanced client performance by devising personalised coaching strategies and goal-setting techniques.
  • Mentored adult coaches, sharing best practices and insights for effective coaching methods.
  • Developed tailored training programs to address clients'' specific needs, leading to their personal growth and success.
  • Maximised client potential by leveraging their unique strengths and overcoming challenges through strategic goal setting and action planning.
  • Collaborated with other professionals to provide comprehensive support for clients'' overall wellbeing.
  • Maintained up-to-date knowledge of industry trends while attending conferences, seminars, and furthering education through certifications.
  • Designed customised workshops aimed at building leadership skills among corporate professionals.
  • Built a thriving coaching business by developing a strong online presence, networking, and word-of-mouth referrals.
  • Established strong rapport with clients, fostering trust and open communication in the coaching relationship.
  • Streamlined coaching processes for increased efficiency and improved client outcomes.
  • Cultivated a supportive environment that empowered clients to make lasting positive changes in their lives.
  • Boosted client satisfaction rates through regular progress monitoring, feedback sessions, and continuous improvement efforts.
  • Delivered engaging workshops and presentations on various coaching topics to diverse audiences.
  • Achieved consistently high success rates for clients pursuing professional advancement or personal development goals.
  • Utilised positive communication to encourage and promote integrity and respect.
  • Collaborated with other coaches to create and execute on trend game plans.
  • Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
  • Trained and mentored new coaches on fundamentals of coaching to apply best practices and strategies.

Qld Education Department - Senior Teacher

Various
01.1977 - 06.2007
  • Mentored new and junior teachers to improve teaching, classroom management and disciplinary strategies
  • Set objectives for instructional quality and results benchmarks for students
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning
  • Incorporated multiple types of teaching strategies into classroom
  • Planned and implemented integrated lessons to meet national standards
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives
  • Maintained full credentials and up-to-date understanding of trends in education
  • Assisted with curriculum planning and materials selection
  • Supported student teachers by mentoring on classroom management, lesson planning, and activity organisation
  • Advised and counselled students to help them develop skills and knowledge required to succeed
  • Developed and administered tests for students to measure academic proficiency and understanding
  • Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement and finding gaps in learning
  • Registered student progress and attendance on database to enable tracking history and maintain accurate records
  • Designed detailed learning plans for struggling students based on test, homework, and assignment records
  • Fostered student curiosity and interest through creative hands-on activities
  • Prepared quizzes, tests, and examinations to gauge how well students were learning
  • Increased educational expertise and knowledge by participating in instructor-oriented workshops
  • Worked with staff members and teachers to design comprehensive and individualised plans to optimise student education
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work
  • Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement
  • Shifted between formal and informal methods of teaching to keep students engaged
  • Developed and implemented classroom routines to address varying student needs

Education

B Ed - Adult And Continuing Education

University of Technology, Queensland
Carseldine Campus, Brisbane, Qld
11.1996

Life Coaching And Train The Trainer, Master Coach - Life Skills

Success Academy (formerly Beyond Success)
Canberra
03.2008

Master NLP Practitioner - Neurolinguistic Programing

Tad James Academy
Sydney University
08.2009

TAE40122 - Training And Assessment - VET And VOC Sectors Training And Assessing

Forsythes Training RTO
Newcastle, NSW
07.2024

Skills

  • Program Implementation
  • Training Program Development
  • Training Material Development
  • Classroom Expertise - indoors and outdoor
  • Multitasking Abilities
  • Problem-Solving
  • Customer Service
  • Relationship Building
  • Discretion and Confidentiality
  • Presenting Ideas and Plans
  • Professional Networking
  • Best Practices Implementation
  • Multitasking and Organisation
  • Handling Complaints
  • Mentoring Others On The Job

Certification

  • TAE40122 - Cert IV in training and assessment 2024 accreditation
  • Ability to train others in HV driving, LV driving, CPR, Load restraint, LVR, other
  • CPR current
  • Qld HR licence
  • DA
  • White card - construction


Additionalinformation

I am available for an immediate start

References available upon request

Timeline

Greyhound Resources Coordinator & Trainer

Mackay
01.2018 - 12.2021

Success Academy (previously Beyond Success) - Master Coach

Dickson
01.2008 - 09.2018

Qld Education Department - Senior Teacher

Various
01.1977 - 06.2007

B Ed - Adult And Continuing Education

University of Technology, Queensland

Life Coaching And Train The Trainer, Master Coach - Life Skills

Success Academy (formerly Beyond Success)

Master NLP Practitioner - Neurolinguistic Programing

Tad James Academy

TAE40122 - Training And Assessment - VET And VOC Sectors Training And Assessing

Forsythes Training RTO

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Deb Osterio