Deb Osterio
TWEED HEADS,NSW
Summary
Experienced transportation professional with a strong track record in conducting thorough inspections of buses and equipment, ensuring safe operations. Recognized for exceptional customer service, commitment to high-quality transportation, and unwavering work ethic. Consistently praised for maintaining safety, route knowledge, and professionalism. Seeking FIFO opportunities within Australia, preferably out of the Gold Coast.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Training and Assessment
Major Training
Yatala, QLD
08.2024 - Current
- Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
- Collaborated with subject matter experts to ensure accuracy of content being delivered to trainees.
- Facilitated group discussions between participants to promote active engagement in learning activities.
- Documented all training activities including attendance records, feedback forms, surveys.
- Adapted teaching methods according to the needs of individual learners or groups.
- Recommended changes or improvements in existing training processes as needed.
- Monitored participant's satisfaction levels throughout each program session by conducting polls or questionnaires.
- Resolved any issues raised by participants during the training session in a timely manner.
- Ensured compliance with established safety standards when conducting hands-on demonstrations or simulations.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Explained goals and expectations required of trainees.
- Created and offered additional materials to enhance training.
- Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
Bus Driver/Coordinator
Greyhound Resources
Bowen Basin , QLD
10.2017 - 12.2020
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Inspected vehicles prior to each shift for mechanical defects or malfunctions.
- Greeted customers in a friendly manner when boarding the bus.
- Provided courteous customer service while answering questions regarding routes and schedules.
- Reported any incidents that occurred during route travel to management personnel immediately.
- Verified that all passengers were seated before operating the bus.
- Maintained order among passengers during trip by enforcing rules of conduct.
- Cleaned interior of buses regularly including vacuuming floors and wiping down surfaces.
- Followed designated routes according to timetables while obeying speed limits at all times.
- Monitored traffic conditions along assigned routes in order to plan alternate routes if necessary.
- Helped unload luggage from buses upon arrival at destination stops.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Transported passengers on predetermined routes while obeying traffic regulations.
- Inspected vehicles and checked gas, oil and water levels prior to departure.
- Kept vehicles in good working order by maintaining fluid levels and reporting major mechanical problems.
- Reported delays or accidents.
- Regulated heating, lighting and ventilating systems for passenger comfort.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Assisted with the preparation of presentations for senior management meetings.
- Organized team events to promote a positive work environment.
- Conducted regular training sessions for staff members on new software programs or processes.
- Resolved customer complaints in a timely manner while upholding company standards.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Darwin Airport Shuttle Driver
Whyalla Bus Company
Darwin, NT
05.2015 - 09.2017
- Greeted passengers and provided customer service at the airport.
- Assisted passengers with loading luggage onto the shuttle bus.
- Maintained a safe driving record by adhering to traffic laws and speed limits.
- Performed daily safety checks of the shuttle bus prior to each shift.
- Provided directions to passengers regarding their destinations.
- Inspected vehicle for mechanical items and safety issues, reporting any issues as needed.
- Communicated professionally with passengers and other staff members in person or over two-way radio systems.
- Ensured that all passengers were wearing seatbelts while operating the shuttle bus.
- Drove around city streets to pick up and drop off passengers at designated locations on time.
- Kept accurate records of passenger counts and travel times throughout shifts.
- Conducted pre-trip inspections of vehicles before leaving the station or garage.
- Reported any incidents or accidents during trips immediately to supervisor.
- Ensured compliance with company policies and procedures as well as local regulations.
- Responded promptly to customer inquiries about routes, schedules, fares.
- Monitored road conditions such as weather, traffic delays, construction areas.
- Prepared trip reports detailing route taken, stops made, number of passengers transported.
- Cleaned interior of vehicles after each run including vacuuming floors and wiping down surfaces.
- Maintained safe driving habits to protect property and general public on roadways.
- Completed appropriate inspection paperwork and reported results to supervisors.
- Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage.
- Cleaned, refueled and maintained vehicles to prevent delays and breakdowns.
- Kept shuttle and reception areas clean and organized.
- Received and submitted passenger fares.
- Completed transfers at hubs and final destinations to keep routes on schedule.
- Answered questions and provided insight into local attractions and facility amenities.
- Complied with traffic regulations to safely operate vehicles.
- Followed safety regulations and state laws governing vehicle operation.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Checked condition of vehicle's tires, brakes or safety equipment to verify working order.
- Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
Bus Driver
Buslink VIVO
Howard Springs, Darwin, NT
03.2013 - 11.2015
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Inspected vehicles prior to each shift for mechanical defects or malfunctions.
- Greeted customers in a friendly manner when boarding the bus.
- Provided courteous customer service while answering questions regarding routes and schedules.
- Verified that all passengers were seated before operating the bus.
- Cleaned interior of buses regularly including vacuuming floors and wiping down surfaces.
- Followed designated routes according to timetables while obeying speed limits at all times.
- Communicated effectively with dispatch staff via two way radio regarding delays, detours.
- Helped unload luggage from buses upon arrival at destination stops.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Inspected vehicles and checked gas, oil and water levels prior to departure.
- Regulated heating, lighting and ventilating systems for passenger comfort.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
Education
Cert IV Training And Assessment TAE40122 - Training And Assessment
Forsythes Training
Newcastle, NSW07-2024
Bachelor of Education - Adult Education
Queensland University of Technology
Brisbane, QLD11-1995
Skills
- Presentations
- Problem-Solving
- Package delivery
- Client Relationships
- Telephone Etiquette
- Interpersonal and Social Skills
- Team Collaboration
- Computer Skills
- Creative and Resourceful
- Fast Learner
- Outstanding communication skills
- Multitasking and Organisation
- Customer Service Expert
- Passenger Safety
- Regulatory Compliance
- Passenger Assistance
- Route schedule adherence
- Inclement weather driving
- Impeccable safety history
- Vehicle inspections
- Local traffic laws
- Safety-focused
- Clean Driving Record
- Emergency Procedures
- Passenger Interaction
- Navigation and road safety
- Defensive Driving
- Driver support, training, coaching and mentoring
- Safe driving techniques
- Strong Academic Record
- Microsoft Office Suite
Affiliations
- dragon boat racing crew member
- time with hubby, grandchildren, other family and friends
- theatre and movies
Accomplishments
- received an annual bonus from Greyhound Resources Management, for outstanding camp coordination and customer service, & commitment to driver training and contribution to company profitability.
Certification
- QLD HR licence
- QLD DA licence
- White card
- Dump truck licence
- 4WD licence
- boat licence
- CPR trainer ticket
- Chain of Responsibility
Values
- looking to align myself with a company that shares my values. These include:- Honesty, Integrity, Fun, Adventure and Courage
References
References available upon request.
Timeline
Training and Assessment
Major Training
08.2024 - Current
Bus Driver/Coordinator
Greyhound Resources
10.2017 - 12.2020
Darwin Airport Shuttle Driver
Whyalla Bus Company
05.2015 - 09.2017
Bus Driver
Buslink VIVO
03.2013 - 11.2015
Cert IV Training And Assessment TAE40122 - Training And Assessment
Forsythes Training
Bachelor of Education - Adult Education
Queensland University of Technology
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