Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Deb Pickett-Beamish

Westbury,TAS

Summary

Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.

Overview

43
43
years of professional experience
1
1
Certification

Work History

Property Sales Representative

Nest Property
07.2017 - Current
  • Provided valuable input during team meetings, resulting in the identification of new opportunities for growth and development within the organization.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Coordinated and managed vendor relations to secure access to resources and services needed to promote business at events.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Championed change initiatives that positively impacted workplace culture and employee morale across various departments within the company.
  • Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Improved client retention rates by building strong relationships and offering personalized solutions to their needs.

Property Sales Representative

LJ Hooker Launceston
07.2013 - 07.2017
  • Provided valuable input during team meetings, resulting in the identification of new opportunities for growth and development within the organization.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Coordinated and managed vendor relations to secure access to resources and services needed to promote business at events.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Championed change initiatives that positively impacted workplace culture and employee morale across various departments within the company.
  • Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Enhanced company reputation by providing exceptional customer service and support.

Store Manager

NewsXpress Upper Coomera
01.2012 - 01.2013
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Store Manager

NewsXpress Runaway Bay
01.2010 - 01.2012
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Administration Manager

Bakers Dozen
01.2008 - 01.2010
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Streamlined and improved administrative operations by identifying automation opportunities.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Enhanced staff performance through comprehensive training programs and regular performance evaluations, leading to a more skilled and motivated team.
  • Completed weekly payroll for 50 employees.
  • Developed and implemented improved filing systems for enhanced order and accuracy.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Supervised hiring processes and vendor relationships to maintain smooth operations for company.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Oversaw facilities management tasks such as maintenance requests and space planning initiatives to create a conducive work environment for employees.

Store Manager

Apollo Bay Newsagency
01.2004 - 01.2008
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Assisted in recruiting, hiring and training of team members.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Interacted well with customers to build connections and nurture relationships.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Area Manager

Bakers Dozen
11.1981 - 12.2003
  • Exceeded sales forecast figures 100% regularly through superior customer care.
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching.
  • Optimized in-store merchandising and monitored inventory availability to increase sales.
  • Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
  • Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
  • Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
  • Implemented systems and procedures to increase sales.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Supervised 4 locations to enforce high-quality standards of operation.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Modeled best practices for sales and customer service.
  • Transformed underperforming teams into productive, profitable teams.
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Collaborated with sales teams to create effective strategies that drove revenue growth consistently over time.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
  • Analyzed market trends to inform decision-making processes regarding product offerings and pricing strategies.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Built positive and productive relationships with store and field leadership.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Optimized team performance with newly implemented sales and merchandising procedures.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Built relationships with customers and community to establish long-term business growth.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

No Degree -

Burnie High School
Cooee, TAS

Skills

  • Territory Management
  • Sales Support
  • Staff Training
  • Process Improvement
  • Product Promotions
  • Business growth and retention
  • Market intelligence
  • Goal-oriented mindset
  • Business Development
  • Revenue Generation
  • Client Relationship Building
  • Idea Development and Brainstorming
  • Quantitative skills
  • Client Service
  • Retention Strategies
  • Analytical Thinking
  • Market Research
  • Customer Support
  • Up-selling strategies
  • Customer Relations
  • Sales expertise
  • Client Services
  • Logistics Coordination
  • Performance Improvement
  • Contract Negotiations
  • Cross-selling abilities
  • Dependable and Responsible
  • Critical Thinking
  • Recordkeeping
  • Interpersonal Communication
  • Computer Skills
  • Troubleshooting
  • Research
  • Microsoft Word
  • Good Telephone Etiquette
  • Data Management
  • Organizational Skills
  • Decision-Making
  • Team Management
  • Self-Directed

Certification

  • Real Estate Sales Representative License - 11 years
  • Retail Management, NewsXpress - 10 Years

Timeline

Property Sales Representative

Nest Property
07.2017 - Current

Property Sales Representative

LJ Hooker Launceston
07.2013 - 07.2017

Store Manager

NewsXpress Upper Coomera
01.2012 - 01.2013

Store Manager

NewsXpress Runaway Bay
01.2010 - 01.2012

Administration Manager

Bakers Dozen
01.2008 - 01.2010

Store Manager

Apollo Bay Newsagency
01.2004 - 01.2008

Area Manager

Bakers Dozen
11.1981 - 12.2003

No Degree -

Burnie High School

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Deb Pickett-Beamish