Summary
Overview
Work History
Skills
Timeline
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Deb Spelt

Deb Spelt

Noosaville,QLD

Summary

Dynamic professional with extensive experience in customer service and staff training. Proven track record of enhancing guest satisfaction through efficient service processes and strong interpersonal skills. Committed to maintaining high standards of cleanliness and fostering a collaborative team environment, resulting in improved operational efficiency and customer loyalty.

Overview

20
20
years of professional experience

Work History

Food & Beverage Operational Assistant

RACV Resort
05.2019 - 11.2020


  • Improved customer satisfaction by implementing efficient service processes and maintaining food quality standards.
  • Handled customer complaints professionally, leading to improved guest retention rates.
  • Maintained excellent communication between front-of-house and back-of-house teams for seamless operations.
  • Collaborated with kitchen staff to ensure timely delivery of delicious and visually appealing dishes.
  • Ensured compliance with health and safety regulations, maintaining a clean and safe work environment.
  • Streamlined workflow processes for increased efficiency, resulting in quicker service times.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Developed and maintained positive relationships with customers to enhance service.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Cafe Owner

Grind
07.2008 - 05.2015
  • Mentored and trained employees to improve performance and encourage professional growth.
  • Facilitated open communication among team members, promoting a positive work culture that encouraged collaboration and innovation.
  • Enhanced repeat business by analyzing purchase history to offer personalized rewards.
  • Streamlined operations for efficiency through effective staff training and scheduling.
  • Consulted with customers to assess needs and propose optimal solution.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Maintained customer loyalty by swiftly handling escalated issues.

Tasting Room Manager

Olio Bello
05.2001 - 03.2008


  • Conducted regular staff meetings to review performance metrics, discuss areas for improvement, and share best practices.
  • Taught proper tasting techniques to both restaurant employees and interested members of public.
  • Provided excellent customer service with prompt attention to inquiries or concerns from both in-person guests and online correspondences.
  • Communicated regularly with upper management regarding tasting room performance, customer feedback, and opportunities for improvement.
  • Achieved consistent high ratings on customer satisfaction surveys by focusing on exceptional service quality.
  • Established a professional atmosphere that encouraged team collaboration while fostering individual growth among staff members.
  • Developed strong relationships with customers, resulting in repeat visits and positive word-of-mouth referrals.
  • Interacted well with customers to build connections and nurture relationships.

Skills

  • Customer service
  • Fast-paced environment
  • Friendly and outgoing
  • Attention to detail
  • Flexible schedule
  • Interpersonal skills
  • Excellent communication
  • Staff training and development
  • Working with diverse people
  • Working quickly
  • Cleaning and sanitizing
  • Positive attitude

Timeline

Food & Beverage Operational Assistant

RACV Resort
05.2019 - 11.2020

Cafe Owner

Grind
07.2008 - 05.2015

Tasting Room Manager

Olio Bello
05.2001 - 03.2008

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Deb Spelt