Summary
Work History
Education
Skills
Hobbies and Interests
Personal Information
Gapyear
Timeline
Generic
Debalina Dutta

Debalina Dutta

Customer Care/Recruitment
Wallsend,Newcastle

Summary

Accomplished Senior Talent Acquisition resourcer with expertise in enhancing employer branding and streamlining hiring processes, achieving the recruitment and onboarding goals. Skilled in client management and quality assurance, consistently exceeding stakeholder expectations, thorough team contributor experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Work History

Senior Talent Acquisition Resourcer

Mott MacDonald
Noida, IN
08.2022 - 10.2024
  • Managing sourcing to joining process for various divisions as Advisory, Finance, Legal, Admin and Industry focused on projects for the International Development, South Asia MM Region
  • Stakeholder Management, sharing insights of positions, discussing trends and diversified perspective
  • Hands-on experience of ATS
  • Exposure of various job portals for sourcing and managing external agencies
  • Campus Recruitment drives
  • In-house trainings on process
  • Meet the hiring need within given timeframe
  • Employer branding/ Advocacy

Senior Search Partner – Recruitment

Ficus e Logic
Noida, IN
05.2019 - 06.2022
  • Partnering with leading companies in Engineering Consultancy, Healthcare, Manufacturing for their hiring need
  • Sourcing from various resources like job portals, job boards, LinkedIn and Referrals
  • Creating a recruitment database through market study
  • Screening, conducting preliminary round of interview, interview line up, wages negotiation with candidate as per market and client standard and coordinating for both niche and bulk requirements

HR Specialist

SHRI SHYAM TRADEX PVT LTD
Noida, IN
04.2018 - 04.2019
  • Meeting the Talent Acquisition needs by sourcing and closing the open positions in a timely manner
  • General Administration/ Blue Collar/ Bulk Hiring for Telecom and FMCG

Human Resources Co-Ordinator

International Vocational and Business Education (IVBE)
Bangkok, Thailand
07.2017 - 02.2018
  • Interview Scheduling, Offer Letters and employment compliances check, Onboarding and other administrative work
  • Co-ordinate and engage with potential employers for student placements

Team Manager – QA

Agilyst Consulting Pvt. Ltd, now eClerx
Mohali, IN
07.2008 - 06.2010
  • Managing a team of auditors monitoring live and recorded calls, chat and e-mails of contact centers globally
  • Constant update of core processes to the team
  • Taking part in call calibrations with the clients
  • To suggest necessary changes to help improve customer satisfaction scores
  • To prepare detailed weekly summary and presenting to the clients
  • Monitoring trends and designing evaluation parameters to increase effectiveness

Resolution Specialist/Case Manager

Dell International Services
Mohali, IN
04.2004 - 08.2007
  • Case Resolution, C_SAT, Training and Monitoring

Customer Care Specialist

Convergys India Ltd
Gurgaon, IN
12.2002 - 03.2004
  • Billing Specialist (Telecom/ISP client in USA)

Education

Bachelors -

Handique Girls College
Guwahati, Assam
01.1999

Advanced Diploma - Software Technology

NIIT
Guwahati
01.1999

Skills

  • Recruitment (IT/Non-IT)
  • Client Management
  • Stakeholder/ Account Management
  • Billing Process
  • Quality Assurance
  • Training
  • Engineering/Automotive/Finance Industry exposure

Hobbies and Interests

  • Language enthusiast
  • Travelling
  • Cooking
  • Gardening

Personal Information

  • Date of Birth: 10/24/78
  • Nationality: Indian
  • Marital Status: Married

Gapyear

07/01/10, 06/30/17, Maternity, Spouse’s relocation to various countries.

Timeline

Senior Talent Acquisition Resourcer

Mott MacDonald
08.2022 - 10.2024

Senior Search Partner – Recruitment

Ficus e Logic
05.2019 - 06.2022

HR Specialist

SHRI SHYAM TRADEX PVT LTD
04.2018 - 04.2019

Human Resources Co-Ordinator

International Vocational and Business Education (IVBE)
07.2017 - 02.2018

Team Manager – QA

Agilyst Consulting Pvt. Ltd, now eClerx
07.2008 - 06.2010

Resolution Specialist/Case Manager

Dell International Services
04.2004 - 08.2007

Customer Care Specialist

Convergys India Ltd
12.2002 - 03.2004

Bachelors -

Handique Girls College

Advanced Diploma - Software Technology

NIIT

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Debalina DuttaCustomer Care/Recruitment