Debasis MUKHERJEE
Wiley Park,NSW
Summary
Professional IT Support Analyst with 25 years and over experience in Desktop support. Proficient in trouble- shooting, multiple vendor hardware and software configuration in a production environment, with my future objective being managing projects and IT teams in the organization Experienced professional with a strong background in technology-related roles. Proficient in system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
IT Support Analyst
STATE STREET AUSTRALIA LTD
SYDNEY
10.1999 - Current
- Working in IT Security Administration- managing User Setup, Mailbox Configuration/ Migration, SIP administration, Access Control List Management, Distribution List/ Shared mail Box management in Active Directory Domain
- User Setup and Administration in SUN, HK Intranet and Lotus Notes environment
- User Recertification for Audit request
- Responsible for delivering support to 600 and over users though telephone, desk visit and email
- Job relates to PC Support, network support in Windows XP, Windows server 2003, CISCO 2500 router and catalyst switch environment
- Deploying and maintaining Images through script technology using RIS, cloning and group policy and software distribution
- Provide all types of support on site and remote to about 50 laptops for the users
- Maintain Lexmark network printers and Uniflow Printer technology of CANON network Printers
- Install configure and maintain about 35 non standard software applications for the business ( SUN, VISION and SYLVAN etc)
- Performing support through Online Desktop Support system REMEDY/ MYSRM
- Install and maintain the virtual desktops in VM network environment
- Administer and maintain 200 and over desktops for disaster site support in IBM site
- Maintain and support for RESTORE of on line backup system for the File servers
- Administer and Deploy Support for MS Patches in the environment through SMS CONSOLE
- Administer in maintaining workstation and Laptops through EPO console
- Administer user IDS, Print queues, Group Policy on ACTIVE Directory
- AS 400 operation for the business users
- Administering business users in Outlook 2003/Lotus Notes environment
- Responsible to offer training to the Trainee Desktop Support Technicians in the company
Stock Clearing House Officer
ANZ MEES PIERSON PTY LTD
SYDNEY
04.1999 - 09.1999
- Windows NT support, Application Support and Domain Administration NT installation, file operation, security operations, OS Updates and customization, user profile maintenance, system recovery
- Installation and updates to all NT/95/DOS based applications
- Trouble shooting of all application related problems, liaison with software suppliers, domain user security operation
- Optimizing and managing all company backups including NT servers, HP servers and LINUX backups
- Restoration of data
- Managing media and storage
- Liaison with external suppliers to purchase computers and accessories
SOUTHERN CUBIC PTY LTD
SYDNEY
- Company Overview: A world leader in Automatic fare collection
- Repairing, Installation and maintenance of Automatic Ticket vending machines, Booking office machines, Station computers and Electronic Barriers
- Undertaking the maintenance of Train Radio system manufactured by Siemens, UK for the State Rail Authority of New South Wales and providing secure speech and data communications for the electrified City Rail sector
- A world leader in Automatic fare collection
ASTRA ENGINEERING
SYDNEY
- Company Overview: Automotive parts manufacturing company
- Parts inspection and delivery management of Automobile Parts manufactured through Programmable controlled milling and drilling machines
- Automotive parts manufacturing company
CALCUTTA ELECTRIC SUPPLYCO LTD
INDIA
- Company Overview: Electricity Generation and distribution Co-operation
- Project Management
- Installation, maintenance and testing of Transformers and Switchgears
- HV and LV cable laying and jointing, managing electrical distribution Projects
- Electricity Generation and distribution Co-operation
BIECCO LAWRIE LTD
INDIA
- Company Overview: Electrical Motor manufacturing Co-operation
- Design and maintenance of AC and DC Motors
- Electrical Motor manufacturing Co-operation
Education
Master of Electrical Engineering -
Jadavpur University
INDIABachelor of Electrical Engineering -
Jadavpur University
INDIAAdvanced Certificate - Industrial Electronics
Sydeny TAFE
Graduate Certificate - Information Technology
University of Technology
SydneySkills
- Professional IT Support Analyst
- Desktop support
- Trouble-shooting
- Hardware and software configuration
- Managing projects
- Managing IT teams
- Administer Local Area Network
- Windows 10
- PC Hardware
- Cisco Certified Network Associate
- System Management Server
- Administering Windows server 2008 2008 R2
- CITRIX XenApps and XenDesktop Administration 715
- VMware/vSphere
- CompTIA Security SYO 501
- IT Security Administration
- User Setup
- Mailbox Configuration/Migration
- SIP administration
- Access Control List Management
- Distribution List/Shared mail Box management
- PC Support
- Network support
- Deploying and maintaining Images
- Software distribution
- Lexmark network printers
- Uniflow Printer technology
- Non-standard software applications
- Online Desktop Support system REMEDY/MYSRM
- Virtual desktops
- Disaster site support
- RESTORE of online backup system
- MS Patches
- EPO console
- User IDS
- Print queues
- Group Policy
- AS 400 operation
- Outlook 2003/Lotus Notes environment
- Training
- Windows NT support
- Application Support
- Domain Administration
- NT installation
- File operation
- Security operations
- OS Updates and customization
- User profile maintenance
- System recovery
- Installation and updates to all NT/95/DOS based applications
- Optimizing and managing backups
- Restoration of data
- Managing media and storage
- Liaison with external suppliers
- Repairing
- Installation and maintenance of Automatic Ticket vending machines
- Project Management
- Installation
- Maintenance and testing of Transformers and Switchgears
- HV and LV cable laying and jointing
- Design and maintenance of AC and DC Motors
Certification
- Microsoft Certified Systems Engineer
- Cisco Certified Network Associate
- UTIL Part – 1 certified
- Microsoft Certified: Azure Fundamentals - AZ-900
- AWS Certified Cloud Practitioner
- Certificate of Cloud Security Knowledge (CCSK)
- Citrix Application and Desktop Virtualization - 7.5
Special Abilities
Hands on Knowledge of working
Timeline
IT Support Analyst
STATE STREET AUSTRALIA LTD
10.1999 - Current
Stock Clearing House Officer
ANZ MEES PIERSON PTY LTD
04.1999 - 09.1999
SOUTHERN CUBIC PTY LTD
ASTRA ENGINEERING
CALCUTTA ELECTRIC SUPPLYCO LTD
BIECCO LAWRIE LTD
Master of Electrical Engineering -
Jadavpur University
Bachelor of Electrical Engineering -
Jadavpur University
Advanced Certificate - Industrial Electronics
Sydeny TAFE
Graduate Certificate - Information Technology
University of Technology
Similar Profiles
Veena DanthuriVeena Danthuri
Trade Administration, Senior Associate at State Street Global Advisors, State Street CorporationTrade Administration, Senior Associate at State Street Global Advisors, State Street Corporation
Sivakumar PSivakumar P
Officer - Ops Manager at State Street HCL (Integrated With State Street)Officer - Ops Manager at State Street HCL (Integrated With State Street)
Daniel KeanyDaniel Keany
Volunteer at Street Library AustraliaVolunteer at Street Library Australia
Adam El ZokAdam El Zok
Restaurant Waiter at Mohamad HaidarRestaurant Waiter at Mohamad Haidar
M.Hafiz SimamoraM.Hafiz Simamora
Direct Support Professional at Unisson DisabilityDirect Support Professional at Unisson Disability