Debbi Kendall

• Enhanced guest satisfaction by providing personalised recommendations for local attractions and dining options.
• Streamlined the booking process for guests with efficient communication and prompt responses to inquiries.
• Maintained high occupancy rates through effective marketing strategies on various online platforms.
• Attended cleaning & re-stocking between bookings, ensuring a pristine environment for incoming guests every time they arrived at the property.
• Ensured a thoroughly clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
• Increased repeat bookings by fostering strong relationships with previous guests through excellent customer service and communication efforts.
• Hosted international travellers from various cultures, adapting communication styles accordingly while maintaining a warm, welcoming atmosphere throughout their stay.
• Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.

• Improved patient satisfaction by providing comprehensive health education and promoting preventive care.
• Delivered high-quality patient care with strong attention to detail in administering medications, treatments, and wound care.
• Reduced waiting times for patients, conducting triage assessments and prioritizing cases based on urgency.
• Conducted immunisations, contributing to improved community health outcomes through disease prevention efforts.
• Maintained a clean and safe environment, adhering to infection control protocols and ensuring compliance with regulations.
• Collaborated with healthcare professionals to develop individualized care plans for optimal patient outcomes.
• Promoted continuity of care with thorough documentation of medical histories, vital signs, observations, interventions, and results.
• Participated in professional development activities to stay current on best practices in nursing care delivery methods.
• Educated patients about prescribed medications proper use and potential side effects for increased adherence rates and safety measures taken into account.
• Evaluated, implemented and designed tailored health care plans specific to patient needs and concerns.
• Kept optimal supply levels in treatment rooms, triage, and other areas to meet typical patient loads.
• Maintained constant communication with GP and other members of care team.
• Collected blood, and other specimens.
• Administered medications and injections to patients.
• Monitored patient health conditions to report changes to GP.
• Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
• Performed many ear checks & ear irrigation.
• Delivered emotional support to patients and families during challenging times.
• Referrals attended.
• Managed various general office duties such as answering multiple telephone lines, managing appointments & enquiries.

• Self managed diary & clinic
• Worked autonomously @ 2 clinics
• Enhanced parent-infant bonding by educating and supporting parents on newborn care techniques.
• Referrals attended
• Developmental Health Checks as per Blue book.
• Running New Parent Groups.
• Post Natal depression & domestic violence screening.
• Recognized potential complications early and intervened appropriately, preventing further deterioration of infant health.
• Enhanced staff competency by mentoring new nurses and participating in ongoing professional development opportunities.
• Prioritized patient-centred care by actively listening to family concerns and addressing them empathetically.
• Fostered positive relationships with patients families by maintaining open lines of communication regarding infant/Child progress.
• Ensured patient safety by adhering to infection control protocols and maintaining a clean, organized work environment in clinic & while attending home visits.
• Promoted breastfeeding success by offering lactation support and education to new mothers.
• Participating in monthly Immunisation clinics & opportunistic vaccination.
• Experience working with vulnerable families, & women suffering perinatal distress & domestic violence.
• Occupational health & safety Representative.

• Collaborated with interdisciplinary teams to develop individualised care plans for Infants, Children & Adolescents.
• Ensured patient safety by adhering to infection control protocols and maintaining a clean, organized work environment.
• Enhanced staff competency by mentoring new nurses and participating in ongoing professional development opportunities.
• Prioritised patient-centred care by actively listening to family concerns and addressing them empathetically.
• Administered medications and fluids to patients as ordered by Doctors instructions on charts.
• Educated family members and caregivers on patient care instructions.
• Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
• Explained course of care and medication side effects to patients/Parents and caregivers in easy-to-understand terms.
• Managed patients recovering from medical or surgical procedures.
• Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
• Performed triage on incoming patients and determined severity of injuries and illnesses.
• Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
• Prevented potential medication errors through meticulous attention to detail during medication administration processes.
• Fostered positive relationships with patients'' families by maintaining open lines of communication regarding infant progress.
• Assessed, evaluated, and cared for paediatric patients.
• Provided exceptional care to newborns/children with congenital defects, prematurity and other conditions.
• Effectively communicated with family members to provide daily updates about patient care.

As per previous Job description plus :

• Cared for Oncology Children.
• Adolescents suffering significant mental health issues.

As per previous job description for Maitland Hospital.

Worked in Medical, Rehabilitation, & Palliative Care