Debbie Best (JP)

• Calendar management on behalf of director
• Travel management on behalf of director and team
• Any other requested duties on behalf of director.
• Management of client contracts and liaising with external service providers on behalf of clients (up to 50-60 contracts at 1 time)
• Enhanced client relations by addressing concerns and providing timely solutions to issues.
• Resolved conflicts and negotiated resolutions between clients and external service providers, maintaining positive client experience.
• Organized meetings, presentations, and events to inform clients / staff about company updates and industry trends.
• Served as primary point of contact for clients during project implementation phases, ensuring their questions were answered promptly and accurately.
• Established strong relationships with clients, resulting in repeat business and long-term partnerships.
• Conducted comprehensive needs assessments for each client, tailoring services and offerings accordingly.
• Collaboration with internal team to ensure prompt delivery of products and services, exceeding client expectations.
• Contributed to development of marketing materials tailored to specific client segments, increasing overall brand visibility.
• Provided regular progress reports on projects to both clients and management teams, fostering transparency in communication.
• Management of CRM systems

• Enhanced executive productivity by managing calendar, scheduling appointments, and organizing travel arrangements.
• Improved office efficiency with thorough organization of files and documents, both physical and digital.
• Reconciliation of accounts / payment of bills / issue of invoices and progress payments to clients using XERO accounting system
• Enhanced reconciliation processes by implementing automated tools and streamlining procedures.
• Reduced financial discrepancies by diligently reviewing account statements and identifying errors.
• Established strong relationships with clients, fostering open communication channels for prompt issue resolution.
• Management of trades and schedules for all work sites.

• Managed portfolio of approximately 100 properties, ensuring timely and accurate delivery of services and products.
• Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
• Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
• Developed strong rapport with clients through consistent follow-up and attention to detail.
• Collaborated with internal and external service providers to resolve client issues quickly and efficiently.
• Conducted quarterly business reviews with clients to assess performance, identify opportunities, and set goals for future growth.
• Provided expert guidance on industry trends, helping clients make informed decisions about their investments in and our products or services.
• Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
• Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
• Meet and exceeded all KPI's
• Updating CRM systems

• Similar duties as mentioned in above job role

Moved interstate for 3 years for my husbands job.

• Direct admin support for the Sydney Airport Services Manager and his team of 30 people.

• Supervisor of Economy and Business class Licensed to fly on the Airbus 330, 340-300, 340-500, Boeing 777-200 and Boeing 777-300 to over 70 countries.