Debbie Brown
Appin,Australia
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Seasoned Entrepreneur with a solid background in business management, operational planning and revenue generation. Hardworking, dedicated and resourceful leader with 20+ years in leadership & senior management roles. Ready to leverage experience and drive to pursue new professional challenges.
Overview
33
33
years of professional experience
Work History
Training & Merchandising Manager
Bugaboo International
02.2023 - Current
- Educated clients on proper use of products and systems.
- Tracked attendance and evaluated progress for assigned trainees.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Facilitated virtual, in-person and blended learning sessions.
- Built and maintained professional relationships with vendors and suppliers.
- Serviced accounts using prospecting, product marketing, and merchandising techniques to enhance product awareness.
- Created sales cycle plan to develop and service accounts through product marketing, prospecting, promotion, and merchandising for proper product visibility.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Maintained updated product knowledge to successfully educate and advise customers.
- Interacted with customers to obtain feedback and drive satisfaction.
- Collaborated with marketing team for prompt promotion of products.
- Communicated visual merchandising information and standards via in-store training and regular meetings.
- Oversaw visual merchandising for new store openings and store collateral change-outs.
- Improved field teams' sales by coaching on merchandising techniques.
- Collaborated with store managers to determine best placement for merchandise displays.
Founder
Eat Shop Love & Wanderlust
09.2014 - Current
- Established foundational processes for business operations.
- Identified a gap in the market, created a brand and set benchmark standards for others to follow/replicate.
- Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
- Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Directed market expansions to propel business forward, meet changing customer needs.
- Created, planned and executed events and marketing programs.
- Created innovative strategies to drive customer engagement.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
National Retail Development & Execution Manager
Optus Retail
03.2014 - 09.2014
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Developed growth strategies for network of 450+ stores.
- Investigated and integrated new strategies to expand business operations and grow customer base.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
State Sales Manager - Retail
Optus Retail
10.2012 - 03.2014
- Exceeded targets by building, directing and motivating high-performing sales team.
- Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales & leadership team.
- Created robust sales plans and set territory quotas.
- Held regular performance evaluations to assess strengths and weaknesses of team members and provide counseling to improve outcomes
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Lead brand and change management projects including franchise to corporate transformation project and Optus rebrand.
Retail Business Manager - NSW/ACT
ProVision
02.2012 - 10.2012
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Represented company and promoted products at conferences and industry events.
Complex Manager
Bunnings Warehouse
12.2010 - 02.2012
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Managed 110+ team members across 6 departments, resulting in approximate 15% increase in annual revenue.
Retail Business Manager - NSW/ACT
ProVision
04.2010 - 12.2010
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Mitigated business risks by working closely with staff members and assessing performance.
- Managed, trained and motivated personnel to continuously improve knowledge and abilities in Optical & retail industries.
Retail Operations Manager
Luxottica Retail
03.2007 - 03.2010
- Built and strengthened cross-functional partnerships to improve sales success.
- Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
- Mentored team members to enhance professional development and accountability in workplace.
- Worked with various departments to align branding with corporate standards and strategies.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Exceeded budgets and achieved Number One region results Nationally.
- Successfully fulfilled the Retail Sales Manager - First Non Optical Sales Manager.
National Retail & Wholesale Manager
Treehouse Childrens Decor Co
01.2004 - 03.2007
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
- Established and cultivated solid business relationships with new or existing customers.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Submitted reports to senior management to aid in business decision-making and planning.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Regional Business Manager
Specialty Fashion Group
09.2002 - 09.2004
Corporate Sales & Factory Outlet Manager
Darrell Lea
03.2001 - 09.2002
Regional Business Manager
Blockbuster Video
06.1993 - 11.2000
Retail Trainee - Retail Store Manager
Suzanne Grae
07.1991 - 05.1994
Education
Bachelor of Science - Psychology
Australian College of Applied Psychology
Sydney, NSWWorkplace Trainer & Assesor - Certificate IV
Retail Industry Training Council
Sydney, NSW2003
Frontline Management -
TAFE
Sydney, NSW05.1997
Skills
- Business Development
- Training and Development
- Revenue Generation
- Coaching and mentoring
- Account management
Timeline
Training & Merchandising Manager
Bugaboo International
02.2023 - Current
Founder
Eat Shop Love & Wanderlust
09.2014 - Current
National Retail Development & Execution Manager
Optus Retail
03.2014 - 09.2014
State Sales Manager - Retail
Optus Retail
10.2012 - 03.2014
Retail Business Manager - NSW/ACT
ProVision
02.2012 - 10.2012
Complex Manager
Bunnings Warehouse
12.2010 - 02.2012
Retail Business Manager - NSW/ACT
ProVision
04.2010 - 12.2010
Retail Operations Manager
Luxottica Retail
03.2007 - 03.2010
National Retail & Wholesale Manager
Treehouse Childrens Decor Co
01.2004 - 03.2007
Regional Business Manager
Specialty Fashion Group
09.2002 - 09.2004
Corporate Sales & Factory Outlet Manager
Darrell Lea
03.2001 - 09.2002
Regional Business Manager
Blockbuster Video
06.1993 - 11.2000
Retail Trainee - Retail Store Manager
Suzanne Grae
07.1991 - 05.1994
Bachelor of Science - Psychology
Australian College of Applied Psychology
Workplace Trainer & Assesor - Certificate IV
Retail Industry Training Council
Frontline Management -
TAFE
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