Debbie Chung
Glen Iris,VIC
Summary
Professional banking consultant with experience serving bank customers through various offerings. Helpful when processing transactions, opening accounts and cross-selling bank services. Team player quick to assist tellers, managers and other staff with various needs to deliver outstanding service.
Overview
7
7
years of professional experience
Work History
Junior Credit Analyst
Moore Money Financial
06.2023 - Current
- Ensure all credit analysis documentation is properly filed and updated.
- Assist with gathering loan application documents, verifying information, and completing required tasks.
- Generate reports summarizing borrower's financial position, business operations, and risk profile. These reports will inform lending decisions made by senior credit analysts or credit committees.
- Stay updated on industry trends and economic conditions that may impact borrower's business and their ability to repay loans.
Customer Banking Specialist (2IC)
Commonwealth Bank
06.2021 - 11.2023
- Carrying out daily operations in branch such as handling cash deposits with ATM machines, setting up branch for opening and closing
- Responsible for carrying out daily telling transactions and balancing while managing tellers’ discrepancies
- On boarding clients strictly following AML/KYC procedures
- Proactively asking relevant questions to identify client’s financial goals using Financial Health Check tool consistently, while achieving KPI targets
- Process financial product applications from range of personal saving and transactional accounts to opening Trust accounts with complex entity business structures
- Accurately capture client’s complaint or compliment before escalation using First point
- Proactively call customers to build rapport and invite them into branch for Financial Health Check or appointment with specialist.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service
- Maintained excellent client relations, resulting in increased referrals and repeat business
Data Processor
HiSeis
01.2019 - 06.2021
- Managed large data projects, including workflow scheduling, data entry, and accuracy verification
- Kept optimal quality levels to prevent critical errors and support team performance targets.
Assistant Customer Service Manager
Sushi Sushi
11.2016 - 01.2019
- Conferred with sales teams and team leaders to communicate targets, boost revenue, and improve promotional strategies
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
Education
Bachelor of Science - Psychology
Curtin University
Perth, Western AustraliaHigh School Diploma -
Alice Smith International School
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Chinese (Cantonese)
Full Professional
Malay
Professional Working
References
- John Moore, Credit expert, Moore Money Financial, +61404124560, john@mooremoney.com.au
- Timothy Hill, First Break Picking Supervisor, HiSeis Pty. Ltd., +61478956451, timonthy.hill@graduate.curtin.edu.au
- Michael Kasman, Store Manager, Sushi Sushi Karrinyup, +61434857232, mikekasman@gmail.com
Timeline
Junior Credit Analyst
Moore Money Financial
06.2023 - Current
Customer Banking Specialist (2IC)
Commonwealth Bank
06.2021 - 11.2023
Data Processor
HiSeis
01.2019 - 06.2021
Assistant Customer Service Manager
Sushi Sushi
11.2016 - 01.2019
Bachelor of Science - Psychology
Curtin University
High School Diploma -
Alice Smith International School
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