Summary
Overview
Work History
Skills
Educationrelatedcourses
Keystrengthsattributes
References
Timeline
Generic

Debbie Corby

Ellenbrook,WA

Summary

Dedicated and motivated Customer Service Manager with 30+ years experience in the Financial Services Industry. Seeking a new challenge to contribute high work ethic and a strong willingness to learn as a valuable addition to your Team.

Overview

35
35
years of professional experience

Work History

Bank Manager

Unity Bank
Fremantle, WA
11.2015 - 06.2024
  • Manage Staff & Complete Staff Reviews, Process Home Loans, Personal Loans & Credit Cards, Business Development WA, Customer Sales & Service, Sales & Service Targets, Staff Training, Attend Networking Events with Business Partners, Monthly Reports & Compliance

Personal Budgeting Specialist

My Budget
Morley, WA
02.2015 - 10.2015
  • Interview potential My Budget clients face to face and prepare a financial budget, Use the My Budget system endorsing the benefits of the service for our clients, Analyse potential client's budgets, Provide budget solutions to help new clients, Process and prepare new files, Complete sign up paperwork with the client, Take new client enquiries over the telephone, Adhere to all compliance requirements set by the Company

Job Placement Consultant

Max Employment
Perth, WA
11.2014 - 02.2015
  • Identify and act on employment opportunities for job seeker candidates through liaison and negotiation with companies, industry and community organisations, Meet with jobseekers to establish appropriate employment opportunities, Reverse market jobseekers into appropriate organisations to establish employment opportunities, Negotiate employment opportunities with employers and promote jobseekers for vacancies, Promote MAX Employment services and maintain a high profile and professional company image, Source suitable candidates for referral to job vacancies and build effective business

Credit Union Manager

Qantas Credit Union
Perth, WA
01.2007 - 06.2013
  • WA Branch Manager of both Perth Branches, Team coaching, ensuring Staff met all relevant key performance indicators, Completing Staff performance reviews, Member development services, linking client needs and goals to business strategies, Generation of frontline sales, Business development, Lending, Financial planning referrals, General insurance Sales, Foreign Cash & Cash passport sales, Attending networking events and community fundraisers, Member of the OH & S Committee, achievements: Winner of the Credit Union Annual MEAA Award for Customer Service Excellence

Administration Manager 2IC

Harvey Norman
Midland, WA
04.2006 - 01.2007
  • Human resource management and process payroll for 120 Employees, General administration duties including invoicing, Store Banking and accounts, Timely and accurate accounts resolution

Mortgage Lending and Settlements Consultant

Hays Banking (NAB)
11.2005 - 03.2006
  • Preparation of Titles for settlement, Accurate completion of mortgage documentation, Assisting conveyancing department as required

Member Services Officer

Statewest Credit Society
Perth, WA
01.2001 - 11.2005
  • Assisting Branch Manager as required, Teller and Customer Service, Preparation of customer financial planning referrals, Completing loan applications and customer sign-up documentation, Foreign cash, General Insurance Sales, Branch Relief Team

Customer Service Consultant

Westpac Bank
02.1989 - 10.1999
  • General face-to-face customer service, Teller Processing, Data entry and preparation of daily reports, Back Office processing, Branch Relief Team, Training of New Staff

Skills

  • Management
  • Organisation
  • Detail-oriented
  • Accuracy
  • Reliability
  • Multitasking
  • Self-motivation
  • Dependability
  • Quick learner
  • Professionalism
  • Phone etiquette
  • Business acumen
  • Customer relationship management
  • Communication
  • Interpersonal skills
  • Relationship building
  • Ability to take direction
  • Independent work
  • OH&S knowledge
  • Computer skills
  • MS Office Suite
  • Credit analysis
  • Banking operations
  • Loan Processing
  • Cash Management
  • Compliance Assessment
  • Decision-Making
  • Customer Service
  • Relationship Building
  • Business Relationship Management
  • Problem-Solving
  • Attention to Detail
  • Financial Management

Educationrelatedcourses

  • Certificate IV in Banking Services, 2016
  • Certificate IV in Business Sales, 2011
  • Certificate IV in Frontline Management, 2010
  • Certificate III in Financial Services, 2003

Keystrengthsattributes

  • Exceptional Management and organisation skills, detail-oriented, accurate and reliable and able to handle multiple tasks simultaneously.
  • Self motivated, dependable and able to learn new business processes quickly and effectively.
  • A positive professional image and phone manner suitable for any business environment.
  • Strong business and customer relationship capabilities with excellent communication and interpersonal skills and able to build positive relationships with a wide range of people.
  • Ability to take direction and work unsupervised where necessary.
  • Excellent understanding of OH&S requirements and their application in the workplace.
  • High level computer skills including MS Office Suite.

References

  • Carolyn Gleeson, 0418 256 149, Unity Bank
  • Casey Jones, 0461 546 663, Unity Bank
  • Stephen Cook, 0428 833 842, Qantas Credit Union

Timeline

Bank Manager

Unity Bank
11.2015 - 06.2024

Personal Budgeting Specialist

My Budget
02.2015 - 10.2015

Job Placement Consultant

Max Employment
11.2014 - 02.2015

Credit Union Manager

Qantas Credit Union
01.2007 - 06.2013

Administration Manager 2IC

Harvey Norman
04.2006 - 01.2007

Mortgage Lending and Settlements Consultant

Hays Banking (NAB)
11.2005 - 03.2006

Member Services Officer

Statewest Credit Society
01.2001 - 11.2005

Customer Service Consultant

Westpac Bank
02.1989 - 10.1999

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