Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Debbie Cox

Blacktown,NSW

Summary

Knowledgeable and dedicated customer service/call centre professional with extensive experience in school supply industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success.

Overview

43
43
years of professional experience

Work History

Customer Service Representative

Elizabeth Richards Pty Ltd
08.2017 - 08.2023
  • Handled customer enquiries and complaints courteously and professionally via phone and email.
  • Answered customer calls promptly to avoid on-hold wait times, actively listened to customers, handled concerns quickly and escalated major issues to management.
  • Respond to customer enquiries relating to product issues / damages / faults / short supplied / product information and delivery times.
  • Processed customer service orders and quote requests promptly.
  • Maintain stock levels and presentation of showroom/retail shop.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information, offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed credit card payments and refunds.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Clarified customer issues and determined cause of problems to resolve product or service complaints
  • Promptly responded to enquiries and requests from prospective customers.
  • Managed timely and effective replacement of damaged or missing products.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Clarified customer is.sues and determined root cause of problems to resolve product or service complaints

Fraud Prevention Officer

Intech Bank
05.1982 - 07.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Identified issues, analyzed and used critical thinking to break down problems, evaluate and make decisions to resolve customers fraudulent transaction's.
  • Ensure superior customer experience by addressing customer concerns quickly and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed. Provide support in customer service and call centre.
  • Worked flexible hours across night, weekend and public holidays,

Office Junior

Heller Factors
01.1981 - 04.1982
  • General office duties including banking, collection and distribution of mail, responsible for petty cash, delivery and collection of invoices from stakeholders throughout Sydney CBD,

Education

Wellington High School
Wellington, NSW
12.1979

Skills

  • Customer Service/Call Centre
  • Order Processing
  • Active Listening
  • Retail Sales Customer Service
  • Store Maintenance
  • Administrative and Office Support
  • Customer Relations/Customer Facing
  • Stocking and Replenishing
  • Credit Card Payment /Refund Processing
  • Order Picking
  • Order Fulfillment

References

Donna Sinclair - Accountant - Elizabeth Richards Pty Ltd

Phone: 0412 529 427


Kate Fitzpatrick - Customer Service Manager - Elizabeth Richards Pty Ltd

Phone: 0410 757 646


Sharon Carnevale - Marketing & Product Coordinator - Elizabeth Richards Pty Ltd

Phone: 0402 066 703


Tracy Jones  - Former Collections Manager - Intech Bank

Phone:  0431 430 733

Timeline

Customer Service Representative

Elizabeth Richards Pty Ltd
08.2017 - 08.2023

Fraud Prevention Officer

Intech Bank
05.1982 - 07.2017

Office Junior

Heller Factors
01.1981 - 04.1982

Wellington High School

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Debbie Cox