Debbie Goh

· Patient Interaction: Welcoming patients, directing visitors, and providing a positive first impression.

· Appointment Management: Scheduling, changing, and canceling appointments using ZedMed software, ensuring optimal clinic flow.

· Administrative Tasks: Answering phones, managing emails, filing, data entry, scanning documents, and handling mail.

· Medical Billing: Processing patient payments, Medicare claims, and invoicing.

· Patient Records: Updating and securing patient demographics, including contact information and, Medicare / Concession details; Medical Records Transfer

· Clinic Maintenance: Keeping the waiting room tidy and ensuring safety standards are met.

• - Meeting and greeting patients on arrival.
• - Patient check-in procedures
• - Assisting with patient’s enquiries while onsite, on the telephone and via email.
• - Ensure the practice and waiting areas are kept tidy.
• - Booking follow up appointments.
• - Scanning and document distribution

• Tutored students in reading and maths
• Oversaw groups of students at school and off-site locations, maintaining optimal safety and security
• Assisted teachers with classroom management and document coordination to maintain positive learning environment
• Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly
• Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation

• Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
• Ensure safety and comfort of customers onboard aircraft.
• Answered passengers' questions and provided solutions to issues arising during flights.
• Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
• Calmly resolved passenger situations during flight, including disorderly passengers and medical emergencies
• Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff.

• Manage filing system, entered data and completed other clerical tasks.
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Organized and updated schedules for executives.

• Prepared a variety of different written communications, letters and documents to potential customers.
• Used Microsoft Word and other software tools to create documents and other communications.

• Exhibitions are platforms for buyers and sellers to meet together to have their objectives met. My roles were:
• -To generate, attract buyers to attend / visit the exhibitions.
• -To liaise with the Presidents of the Trade Associations, the Agency under the Ministry of International Trade & Industry for endorsement and support.
• -To promote the awareness of such upcoming events
• -Public Trades.
• -To gain participation from Sponsors.
• -Internal office administrative tasks.