Debbie Grapsas

My current role within BlueCare has allowed me to further develop my case management and administration skills whilst utilising my ability to build and maintain effective relationships in a timely manner.

My duties include but are not limited to

• Provide information,advice and support to clients, prospective clients and carers to facilitate choice and decision making in regards to their Home Care needs.
• Support clients in developing their personal support plan and budget, in line with assessed care needs.
• Oversee the management of individual budgets and Careplans
• Plan and coordinate support and services
• Participate in networking events in the community
• Maintain broad and up to date knowledge of available community resources
• Work in collaboration with my client's support team, providing advice and influencing to ensure effective service delivery

My role as Aged Care Advisor with Carers Link allowed me to use my skills developed over many years in customer service based industries and to combine it with my desire to help others. My duties included

• Initial contact with prospective clients and their care givers/family
• Onboarding of new clients assisting with completing all documentation
• Initiate and participate in care planning activities with clients, carers, and other third parties as required.
• Coordinate services and activities under clients Home Care Package
• Assist in producing monthly Home Care Package client statements
• Maintain and monitor clients Home Care Package budget.
• Develop and maintain rosters for direct supports
• Identify and action marketing and networking opportunities

• My role as an Employment Consultant in disability employment services allowed me to explore and experience an entirely new career path that I am very grateful to have had the opportunity to be a part of
• Manage a caseload of 40-50 Job seekers
• Generate leads to successful employment placement
• Reverse marketing job seekers to potential employers
• Facilitate group training and information sessions
• Maintain accurate records in line with Department guidelines
• Build relationships within employer community
• Listen, Coach and support vulnerable people often with high needs

• I thoroughly enjoyed this role with the new skills and challenges it provided and had also found that my commitment to coach and support others to be their best in the workplace is where my future direction lay
• Provide Support to Store Manager to achieve store KPI’s
• Display leadership and provide motivation to the team through effective coaching and training
• Drive sales and opportunities through all sales channels that include retail, trade and design
• Conducting stock control, stock management and procurement
• Maintain high level of merchandising standards through planogram implementation
• Ensure safety standards are followed

• After 19 years as a franchisee , I was offered a corporate role as a Regional Retail Manager and was able to quickly establish good relationships with Store Managers and their teams
• Overseeing day-to-day operation of 7 stores
• Monitoring and supporting team performance
• Group team training and mentoring
• Assisting Store Managers with stock control, stock management and procurement
• Implemented new Point-Of-Sale (POS) system
• Develop, test and implement training manuals
• Merchandising training and re-training
• Support Store Managers in navigating small business and achieving successful outcomes

• Capalaba/Robina/ Logan Hyperdome)
• My experience in owning and running a successful multi-site business autonomously across several regions has given me the skills and attributes to bring common sense, results driven strategies to my future employer
• All aspects of operating a retail business
• Recruitment, training and ongoing leadership of team members
• Maintaining business profitability
• Superior customer service to achieve optimal retail outcomes
• Procuring product lines to attract and maintain customer base
• Bookkeeping, cashflow and financial management
• Maintaining effective relationship with Corporate office team