Debbie Green
Douglas Park,NSW
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, customer / client satisfaction and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
42
42
years of professional experience
Work History
Cashroom Supervisor
Authentic Security
Moorebank
07.2022 - Current
- Directed and supervised team of up to 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Collaborated with other departments to coordinate workflow processes between teams.
- Participated in conferences related to industry trends or organizational developments.
- Data entry using spreadsheets and database
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Complying with policies.
- Balancing the vault.
- Passing audits.
Office Manager / Distribution Process Worker
Glennhaven Aquaculture
Douglas Park
05.2001 - 06.2009
- Maintained filing system for records, correspondence and other documents.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Coded and entered daily invoices with in-house accounting software.
- Managed office inventory and placed new supply orders.
- Bottling and packing orders.
- Unloading trucks
Owner / Manager Director
Claymore Video
Claymore
12.1994 - 12.1996
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Reviewed legal documents related to business operations.
- Led startup and creation of operational procedures and workflow planning.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Conferred with customers to understand needs and finalize purchase orders.
Sales Assistant/ 2IC Manager
Powerstation Records
Bankstown, NSW
07.1990 - 12.1994
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided assistance with product selection.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Assisted customers with returns, exchanges and refunds.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of the sales floor area at all times.
- Accepted and completed cash, check and credit card payments.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Performed cashier duties such as processing payments, and issuing receipts or change due.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Fostered relationships with customers to expand customer base and retain business.
- Built and maintained relationships with peers and upper management to drive team success.
- Replenished merchandise on shelves as needed throughout the day.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed special orders for out-of-stock items when necessary.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained records related to sales for store management.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Junior Office Worker
A.N.C.O.L.
Punchbowl
12.1981 - 11.1984
- Organized filing systems and maintained records.
- Performed general clerical duties such as photocopying and mailing.
- Maintained a professional demeanor while interacting with internal and external customers via phone.
- Office banking
- Data entry of accounts
- Maintaining ledger for accounts payable / receiveable
- Other ad-hoc duties as required
Education
Year 10 School Certificate -
Bankstown Girls High School
Bankstown, NSW12-1981
Skills
- Process Improvement
- Staff Management
- Inventory Control
- Schedule Development
- Goal-Oriented
- Customer Service
- Data Entry
- Ability to mutli-task
- Able to prioritise workload
- Process Worker
- Ability to work or in a team
Affiliations
- My passion is music. Compiling information and entering into my own personal database.
- Caring for animals.
- Scrapbooking, journaling, story telling.
- Bushwalking
- Reading
- Currently studying to become a proofreader
Custom
November 1994 - July 1990
Stay-at-home mum.
- Creating a nurturing environment for my family
- Financial management of household finances
- Budgeting
- Cleaning
- Meal prepartion and cooking
- Ability to mult task
2001 - May 2022
Carer for my mother.
- Stock control of medications
- Maintaining /cleaning the household
- Looking after her finances
- Making doctor appointments.
- Entertainment
- Caring for her well being
- Multi task
References
References available upon request.
Timeline
Cashroom Supervisor
Authentic Security
07.2022 - Current
Office Manager / Distribution Process Worker
Glennhaven Aquaculture
05.2001 - 06.2009
Owner / Manager Director
Claymore Video
12.1994 - 12.1996
Sales Assistant/ 2IC Manager
Powerstation Records
07.1990 - 12.1994
Junior Office Worker
A.N.C.O.L.
12.1981 - 11.1984
Year 10 School Certificate -
Bankstown Girls High School
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