Debbie Henderson
Alexandra Hills,QLD
Summary
Worked in Construction Industry for 20+ years
Skilled Accounts Receivable Specialist with experience in the daily collections of high volume accounts receivable department. Adept in managing all customer disputes and resolving discrepancies. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of credit and collections.
High standards in customer service, to both internal and external clients. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
47
47
years of professional experience
Work History
Accounts Receivable Team Leader
Boral Limited
05.1998 - 02.2024
- Prepared financial statements to provide results of operations, financial position and cash flow.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Mentored and trained new team members to ensure consistent performance across the accounts receivable department.
- Consistently achieved monthly targets for reducing outstanding account balances through diligent monitoring and follow-up efforts with clients.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Liaised with customers to ensure correct billing and amended errors
Office Administration Assistant
Thomas Concrete
09.1985 - 02.1994
- Executed billing tasks and recorded information in company databases.
- All invoicing and customer statements
- Reconciled cash received with payments recorded in billing system and reported discrepancies.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Kept vendor files accurate and up-to-date to expedite payment processing.
Bank Officer
Westpac Bank
06.1977 - 09.1984
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
- Processed applications for new accounts.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Balanced cash drawer daily, Counted, verified and handled bank deposits and armored car transactions.
Education
High School Diploma -
Katoomba High School
Katoomba, NSWCertificate IV - Frontline Management
Skills QLD
Brisbane, QLD07.2013
Skills
- Positive and professional
- Customer Service
- Accounts Receivable
- Microsoft Office
- Time Management
- Claims Processing
- Billing dispute resolution
- Credit Assessment Risk Management
- Verbal and written communication
- Problem-solving skills
- Administrative Support
Timeline
Accounts Receivable Team Leader
Boral Limited
05.1998 - 02.2024
Office Administration Assistant
Thomas Concrete
09.1985 - 02.1994
Bank Officer
Westpac Bank
06.1977 - 09.1984
High School Diploma -
Katoomba High School
Certificate IV - Frontline Management
Skills QLD
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