Debbie Herwin
Palmview,QLD
Summary
Seeking to further my career in the medical field. I would consider myself to be a valuable employee to any industry and can adapt to any environment and seek the challenge. I am self-motivated, work well in a team environment and work well under pressure.
Overview
13
13
years of professional experience
Work History
Pharmacy Assistant
Boulevard Pharmacy
06.2023 - Current
- Facilitated smooth pharmacy operations by performing regular maintenance on equipment and updating computer systems as needed.
- Contributed to a clean and safe environment by adhering to strict hygiene protocols and promptly addressing any potential hazards.
- Promoted patient confidentiality by diligently following HIPAA guidelines during all interactions with customers and colleagues.
- Provided compassionate support to patients, answering questions about their medications and offering guidance when appropriate.
- Improved pharmacy efficiency by accurately labeling and organizing medication, streamlining the prescription-filling process.
- Monitored inventory expiry dates closely, removing expired items from shelves promptly to maintain regulatory compliance standards.
- Received incoming supplies and stocked in correct locations.
- Kept pharmacy counter and related areas clean, neat and organized.
- Merchandised over-the-counter goods and rotated stock.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
Optical Assistant / Reception / Retail
Specsavers Willows
11.2021 - 05.2023
- Provide customer service
- Bookings, admitting to clinic for both optical and Audiology
- Optical pretesting, dispensing and collections
- Administration, including referrals, emails, bookings, ordering
- Front of House supervisor
- Clinic Co-Ordinator
Receptionist
Maraboon Veterinary Surgery / Maraboon Pet Resort
12.2019 - 09.2021
- Provide customer service, answering questions, processing incoming clients and patients and handling payments
- Interacted with clients regarding patients' health, questions and concerns
- Educate Clients on flea/tick, heartworm prevention
- Make boarding reservations
- Opening clinic daily, cleaning, receiving supplies
- Update patient charts
- Retrieve prescription
Customer service / Casual
Facets Showcase Jewellers
05.2017 - 12.2019
- Opened new merchandise and stocked sales floor
- Achieved sales goals by communication skills and product knowledge
- Merchandised displays with current stock to drive store sales
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Greeted customers and offered assistance with selecting merchandise
- Processed cash and credit card payments
- Trained new employees on customer service, money handling and organizing strategies
Customer service / Assistant Manager
Best and Less
06.2013 - 05.2017
- Recruited, interviewed, and hired individuals which would add value to the team while bringing a wealth of experience
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Promoted professional growth and facilitated talent development of each member to drive performance excellence
- Reduced company expenditures and met budget targets by closely monitoring sales
- Established and administered annual budgets with effective controls to prevent overage and support sustainability objectives
- Managed the rostering for the store, to always maintain adequate staffing
Customer service / Casual
Stilettos Emerald
06.2011 - 06.2013
- All aspects of customer service from greeting, sales, ordering and fitting
Education
SIR20116 Cert 11 In Community Pharmacy - Pharmacy Assistant
Pharmacy Guild of Australia
02.2024
Skills
- Prescription Interpretation
- Multitasking
- Customer Service
- Pharmacy protocols
- OTC Recommendations
References
- Hooi Wan Carter. Pharmacist/Owner Boulevard Pharmacy, Newman WA 0433 295 202
- Tracey Meyrick, Manager Boulevard Pharmacy Newman WA. 0407 494 001
Timeline
Pharmacy Assistant
Boulevard Pharmacy
06.2023 - Current
Optical Assistant / Reception / Retail
Specsavers Willows
11.2021 - 05.2023
Receptionist
Maraboon Veterinary Surgery / Maraboon Pet Resort
12.2019 - 09.2021
Customer service / Casual
Facets Showcase Jewellers
05.2017 - 12.2019
Customer service / Assistant Manager
Best and Less
06.2013 - 05.2017
Customer service / Casual
Stilettos Emerald
06.2011 - 06.2013
SIR20116 Cert 11 In Community Pharmacy - Pharmacy Assistant
Pharmacy Guild of Australia
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