Summary
Overview
Work History
Education
Skills
Timeline
Generic

Debbie Higgins

Townsville,Queensland

Summary

Proven Support Worker with a background at Life Without Barriers, adept in client advocacy and emergency response training. Leveraged emotional support and medical terminology knowledge to enhance client well-being and independence. Achieved significant improvements in clients' quality of life, demonstrating a commitment to cultural sensitivity and professional boundaries.

Overview

10
10
years of professional experience

Work History

Support Worker

Life Without Barriers
01.2019 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.

Community Support Worker

Southern Cross Care
01.2014 - 11.2018
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
  • Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
  • Facilitated community outreach to expand participation and support.
  • Tracked service activities and outcomes against outlined plans and goals.
  • Kept case files updated, accurate and aligned with requirements.
  • Conducted home visits to assess living conditions and identify potential barriers to client success, recommending modifications as needed for enhanced safety and accessibility.
  • Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
  • Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
  • Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.

Education

Advanced Diploma - Certificate 111 in Aged And Disability Service

BCA
Darwin, NT
11.2016

Advanced Diploma - Diploma in Children's Services

Charles Darwin University
Casuarina, NT
10.2013

Skills

  • Daily living support
  • Housekeeping tasks
  • Health and safety awareness
  • Emotional Support
  • Daily living assistance
  • Confidentiality and Privacy
  • Cleaning and sanitizing
  • Mobility Assistance
  • Behavioral support
  • Meal Preparation
  • Meal Planning and Preparation
  • Transportation Assistance
  • Life Skills Development
  • Documentation abilities
  • Professional boundaries
  • Cultural Sensitivity
  • Clean Driving Record
  • Mobility support
  • Skill Development
  • Community Integration
  • Recreational Activities
  • Troubleshooting
  • Patient support
  • Client Advocacy
  • Emergency response training
  • Case Documentation
  • Knowledge of medical and psychiatric terminology
  • Client Education

Timeline

Support Worker

Life Without Barriers
01.2019 - Current

Community Support Worker

Southern Cross Care
01.2014 - 11.2018

Advanced Diploma - Certificate 111 in Aged And Disability Service

BCA

Advanced Diploma - Diploma in Children's Services

Charles Darwin University

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Debbie Higgins