Debbie Kennedy
Newcastle
Summary
Dynamic Process Specialist with a proven track record at Telstra, excelling in process optimization and user experience design. Spearheaded initiatives that enhanced operational efficiency by 30%, while fostering stakeholder collaboration and effective communication. Adept at training development and agile methodologies, driving continuous improvement and team success.
Overview
23
23
years of professional experience
Work History
Process Specialist
Telstra
Newcastle
08.2023 - Current
- • Reporting and operational outcome management
• Training and process creation
• Creating and leading new initiatives
• Creation of dynamic workflow modules for AI and ML
• Process development and management.
• Knowledge, comms & content creation, and ongoing management
• Process management to build teams and development.
• Management of process through build and development teams
• Agile Methodolgys & Human Centered Design
• Customer and User Experience Design experience
Workforce Deployment Officer
Telstra
Newcastle
10.2004 - 04.2025
Business Specialist
Telstra
Newcastle
03.2020 - 08.2023
- - Impact Assessment: Conducted in-depth impact assessments for incoming initiatives, collaborating closely with key stakeholders to identify potential effects on processes and systems.
- Process Optimization: Leveraged lean methodologies and BPMN 2.0 to identify and implement process improvements, resulting in increased efficiency and effectiveness.
- Documentation: Documented process flows using Signavio to provide clear visualizations, and facilitate continuous improvement initiatives. - Change Management: Effectively communicated system updates and improvements to the process community, fostering adoption, and knowledge sharing.
Process Analyst
Telstra
Newcastle
10.2008 - 06.2018
Senior Consultant
Telstra
Newcastle
02.2007 - 10.2009
Medical Priority Assitance Consultant
Telstra
08.2002 - 11.2004
Skills
- Process optimization
- Impact assessment
- Agile methodologies
- Workflow management
- User experience design
- Change management
- Documentation management
- Team building
- Training development
- Stakeholder collaboration
- Data analysis
- Continuous improvement
- Customer service
- Problem solving
- Content creation
- Client relationship building
- Multitasking capacity
- Problem-solving
- Workflow design
- Operational support
- Effective communication
- Excellent communication
- Time management
- Reliability
Timeline
Process Specialist
Telstra
08.2023 - Current
Business Specialist
Telstra
03.2020 - 08.2023
Process Analyst
Telstra
10.2008 - 06.2018
Senior Consultant
Telstra
02.2007 - 10.2009
Workforce Deployment Officer
Telstra
10.2004 - 04.2025
Medical Priority Assitance Consultant
Telstra
08.2002 - 11.2004
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