Summary
Overview
Work History
Skills
Certification
Additional Information
References
Timeline
Generic

Debbie Krammer

Ravenswood,WA

Summary

I'm a a self-motivated individual and quick learner with strong organizational skills,positive attitude, and the ability to thrive under pressure.

With a passion for continuous improvement and a proven track record of adapting to new challenges, I am confident that I would be valuable asset to the business.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Optical Store Manager

Specsavers
10.2019 - Current
  • Developing reliable and long-term client relationship by building rapport with customers
  • Utilizing computer systems and technology to calculate best lens options for clients according to their medical needs as well as personal choices
  • Performing regular staff check-ins to troubleshoot any issues, ensure staff are happy and to help team members set and achieve their workplace goals
  • One-on-one training sessions with patients to teach them safe procedures for insertion, removal, storage and disposal of their contact lenses
  • Liaising with health specialists, manufacturers and government bodies (such as Medicare and DCP) daily to ensure quality products and highly rated customer experience
  • Excelling in Supervisor role in extremely fast-paced work environment, while coordinating strict optometry and audiology schedules, as well as walk-in customers
  • Utilizing technological equipment to perform eye and hearing scans on patients, as well as cross-referencing this information onto other computer systems for safe storage
  • Keyholder responsible for opening and locking up of store
  • Managing patient check-in and check-out procedures, including decision under time limits and pressure to arrange last-minute appointments for patients with medical emergencies
  • Practical knowledge of Occupational, Health and Safety procedures, including regular refresher training on legal literature such as workplace bullying and harassment, etc
  • Working under deadlines to meet different targets each month, such as sales and appointment bookings
  • Responsible for training and mentoring new employees in all aspects such as responsible handling of cash/cards, sales, customer service, medical needs, store upkeep, and current legislation.
  • Coordinated staff schedules to ensure adequate coverage during peak hours and minimize overtime expenses.

Optical Dispenser

OPSM
09.2011 - 10.2019
  • Directed patients to specific exam rooms for initial evaluations, including thorough history taking, and analyzing medication and symptom documentation
  • Demonstrated respect, friendliness and willingness to help wherever needed to both fellow team members and to customers
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Approved regular payroll submissions for employees
  • Hired and supervised training of employees, delegated tasks to employees
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs
  • Maintained up-to-date administrative records to monitor operational conditions.

Director/Owner

Novara General Store
12.2006 - 09.2011
  • Hired and supervised training of employees
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs
  • Maintained up-to-date administrative records to monitor operational conditions
  • Rostering of staff members and delegating tasks
  • Developed and maintained positive relationships with employees.

Skills

  • Self Motivation
  • Organizational skills and Time management
  • Positive attitude
  • Communication
  • Attention to detail
  • Teamwork

Certification

  • Cert III in Laboratory Skills
  • OHS White Card: CPCCWHS1001
  • Provide First Aid: HLTAID011
  • Manual C-class License
  • Cert IV Optical Dispensing
  • MS Excel for Human Resources Mangaement


Additional Information

Thank you for taking the time to read my resume, I look forward to hearing from you soon.

References

  • Lyn Richardson, Retail Director Specsavers Halls Head, 0412543684
  • Jenny Beaman, Store Manager Specsavers Halls Head, 0422648628
  • Phil Meldrum Store Manager Laubman and Pank Rockingham, 0448034488

Timeline

Optical Store Manager

Specsavers
10.2019 - Current

Optical Dispenser

OPSM
09.2011 - 10.2019

Director/Owner

Novara General Store
12.2006 - 09.2011

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Debbie Krammer