Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Debbie Lamey

Newport,QLD
Debbie Lamey

Summary

Dynamic and results-oriented professional with extensive experience as a Support Worker and Customer Service Manager at Spotless. Excelled in enhancing client wellness and team performance through critical thinking and emotional support. Achieved consistent financial targets and fostered community integration, showcasing a commitment to excellence and a knack for fostering significant relationships.

Support professional with focus on providing compassionate care and effective assistance to individuals in need. Background in helping clients with daily activities and emotional support, fostering safe and comfortable environment. Reliable team player with strong communication skills and adaptability to changing situations.

Caring and empathetic support worker with five years of experience providing therapeutic support for adults with disabilities. Competent planner, developer and implementer of complex individual program plans.

Overview

20
years of professional experience

Work History

Self Employed

Support Worker
01.2020 - Current

Job overview

  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.

Spotless

Catering Operations Manager
04.2005 - 10.2019

Job overview

  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
  • Optimized inventory control procedures to minimize stockouts and excess inventory levels.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
  • Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Education

Sage Education
Brisbane

Certificate IV from Individual Support Aged Care And Disability
01-2020

University Overview

  • Professional Certificate in Individual Support

Downer
Brisbane, QLD

Certificate IV from Leadership Management
06-2019

University Overview

  • Professional Certificate in leadership management

Skills

  • Daily living support
  • Housekeeping tasks
  • Health and safety awareness
  • Emotional support
  • Confidentiality and privacy
  • Daily living assistance
  • Cleaning and sanitizing
  • Active listening
  • Mobility assistance
  • Relationship building
  • Behavioral support
  • Meal preparation
  • Transportation assistance
  • Life skills development
  • Professional boundaries
  • Cultural sensitivity
  • Community integration
  • Attention to detail
  • Recreational activities
  • Critical thinking

Timeline

Support Worker
Self Employed
01.2020 - Current
Catering Operations Manager
Spotless
04.2005 - 10.2019
Sage Education
Certificate IV from Individual Support Aged Care And Disability
Downer
Certificate IV from Leadership Management
Debbie Lamey