Summary
Overview
Work History
Education
Skills
Timeline
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Debbie Leigh

Summary

Seasoned and encouraging manager with over 10 years of experience applying exceptional planning and problem-solving abilities toward day-to-day activities.

Proactive and hardworking individual focused on ensuring those day-to-day operations are completed successfully. Skilled in working under pressure and can anticipate issues before they actualise.

Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Overview

18
18
years of professional experience

Work History

Operations Manager

All Suburbs Building Inspections
01.2015 - Current
    • Supervised operations and kept employees / subcontractors compliant with company policies and procedures.
    • Developed systems and procedures to improve operational quality and team efficiency.
    • Managed operations to achieve timely and accurate delivery of services.
    • Performed wide-ranging administrative, financial and service-related functions.
    • Developed and maintained relationships with external vendors and suppliers.
    • Increased customer service success rates by quickly resolving issues.
    • Introduced new methods, practices, and systems to reduce turnaround time.
    • Trained all employees new and old on proper protocols and customer service standards.
    • Proofread and edited documents for accuracy and grammar.
    • Drafted common document templates to reduce time spent creating documents from scratch.
    • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
    • Assisted in recruiting, hiring and training of team members.

Administrative Officer

Sunshine Cleaning
01.2012 - 11.2014
    • Updated reports, managed accounts, and generated reports for company database.
    • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
    • Restocked supplies and placed purchase orders to maintain adequate stock levels.
    • Ordered and distributed office supplies while adhering to fixed office budget.
    • Increased customer service success rates by quickly resolving issues.

Administrative Clerk

The Church Of Jesus Christ Of Latter-day Saints
05.2006 - 10.2010
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created and updated records and files to maintain document compliance.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Input data and processed system change to generate accurate reports.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
  • Edited and proofread documents for accuracy and completeness.
  • Compiled and analyzed data to produce reports.
  • Edited documents to keep company materials free of grammar errors.

Education

Bachelor of Education - Primary School Teaching

Griffith University
Brisbane, QLD
11.1989

High School Diploma -

North Rockhampton State High School
Rockhampton North, QLD
11.1983

Skills

  • Customer Retention
  • Customer / Client Service & Relationship Management
  • Superb Time Management Skills
  • Project Management Abilities
  • Schedule & Operations Oversight
  • Decision-Making
  • MS Office
  • Business Administration
  • Invoice Processing
  • Regulatory Compliance
  • Report Generation

Timeline

Operations Manager

All Suburbs Building Inspections
01.2015 - Current

Administrative Officer

Sunshine Cleaning
01.2012 - 11.2014

Administrative Clerk

The Church Of Jesus Christ Of Latter-day Saints
05.2006 - 10.2010

Bachelor of Education - Primary School Teaching

Griffith University

High School Diploma -

North Rockhampton State High School

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Debbie Leigh