Debbie Liversidge
Merrylands,NSW
Summary
Driven to excel, I leveraged strong organizational skills and adaptability at Evia Yoghurt to enhance office efficiency and customer satisfaction. My expertise in Microsoft Office and client relationship building contributed to surpassing team goals, demonstrating a commitment to excellence and a results-driven approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Administration Assistant
Evia Yoghurt
12.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Executed record filing system to improve document organization and management.
- Recorded expenses and maintained accounting records.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
- Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
- Streamlined office processes by implementing efficient organizational strategies and time management techniques.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Liaised between clients and vendors and maintained effective lines of communication.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Administration Clerk
Ruby & Roy Yoghurt Co
04.2021 - 12.2021
- Handled incoming phone calls and answered questions from callers.
- Established and maintained standard office procedures to achieve demanding targets.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Developed expertise in various administrative software programs for increased efficiency across department functions.
- Managed incoming correspondence, prioritizing items requiring immediate attention from executives or other team members.
- Improved customer satisfaction rates with prompt responses to inquiries and effective resolution of issues.
- Expedited document processing times by utilizing advanced software tools for scanning, indexing, and archiving purposes.
- Input purchases and reconciled accounts within Myob, upholding 100% accuracy for all updates.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
Live-In Carer
Centrelink
01.2014 - 10.2020
- Provided nutritious meal planning and preparation, catering to individual dietary needs and preferences.
- Skillfully managed challenging behaviors while maintaining a calm demeanor, diffusing tense situations when they arose.
- Administered first aid when necessary following established protocols until professional medical help arrived if needed.
- Facilitated appointments and transportation arrangements, ensuring timely access to necessary medical care.
- Assisted with mobility tasks, such as transfers and ambulation, increasing client independence and safety.
- Enhanced clients'' physical well-being through assistance with personal hygiene, dressing, and grooming tasks.
- Led recreational activities that promoted mental stimulation and cognitive development among clients with dementia or cognitive impairments.
- Maintained a clean and comfortable living environment through regular housekeeping duties and laundry services.
- Monitored client health daily, promptly addressing any concerns or changes in condition to healthcare professionals.
- Developed trusting relationships with clients through empathetic listening and genuine concern for their wellbeing.
- Collaborated with family members to provide emotional support and updates on client progress.
- Managed medication administration for accuracy, ensuring proper dosages were taken at the appropriate times.
- Provided end-of-life care with dignity and respect, ensuring comfort for both the client and their family during difficult times.
- Improved clients'' quality of life by providing compassionate and comprehensive care.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained entire family's schedule and organized events.
- Identified needs and coordinated plans for travel and out-of-town functions.
Education
High School Diploma -
Granville South High School
South Granville NSW12.1975
Skills
- Strong Organization
- Client Relationship Building
- Sales Presentations
- Document Preparation
- Administrative tasks
- Report Generation
- Microsoft Office
- Invoice Processing
- Month-end reporting
- File Management
- Estimate Preparation
- Multitasking and Time Management
- Teamwork and Collaboration
- Fast Learner
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Clear Communication
- Critical Thinking
- Organizational Skills
- Active Listening
- Adaptability and Flexibility
- Customer and client relations
- Decision-Making
- Office Administration
- Excel spreadsheets
- Goal Setting
- Administrative Procedures
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
- Excel Expert Certification – Microsoft Office Specialist Program.
- NSW Driver's License
I love to ride my pushbike on weekends , reading and spending time with family and friends
I have a folding pushbike that i can fit into my small car to ride either with my friends or i like to take my Grand Daughter out riding.
Timeline
Sales Administration Assistant
Evia Yoghurt
12.2021 - Current
Administration Clerk
Ruby & Roy Yoghurt Co
04.2021 - 12.2021
Live-In Carer
Centrelink
01.2014 - 10.2020
High School Diploma -
Granville South High School
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