Debbie Maitland
Cliftleigh,NSW
Summary
A seasoned Operations Officer with a proven track record at HealthShare, I excel in office administration and leadership, driving procedure improvements and operational excellence. My strategic planning and execution have significantly enhanced business processes, achieving cost savings and fostering a culture of safety and efficiency. Committed Operations Officer adept at driving organizational efficiency to meet corporate objectives. Attentive to detail with passion for office administration and budget monitoring demonstrated across [Number] years of [Type] industry success. Strategic Operations Officer offering [Number] years of resource management and budget development to bring value team. Advanced knowledge of supply chain operations and procedure optimization.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operations Officer
HealthShare
04.2023 - Current
- Schedule interviews for candidates
- Update multiple spreadsheets/lists/files
- Update ROB as required
- Match and link candidates to Requisitions
- Hold stakeholder meetings and provide feedback
- Involvement in the creation and improvement of interview processes
- Liaise with the team regarding candidates, their step status, reference checks etc
- Interact with candidates to obtain additional information required using a variety of media
- Conduct interviews as the convener or panel members
- Complete reference checks
- Train RAW team members in interview processes and protocols
- Train RAW team members in collection of referee checks processes and protocols
- Prepare interview notes for panel members
- Maintain all files relevant to the team as required
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Implemented processes that simplified procedures and reduced average processing time.
- Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
Operations Support Officer / PA
HealthShare
02.2020 - Current
- Manage and action all invoices and financials for the sector through cbord, Oracle and Sara
- Manage all rostering and timesheet matters for all site managers, including leave and pay sign off
- Manage end to end recruitment duties in ROB – Create positions, manage applicants, arrange interviews, question sheets, convenor and panel member forms, upload documentation, book and set up rooms for interviews through to onboarding new staff
- Develop, promote, and manage internal Expressions of Interest for vacant positions
- Manage staff contracts and secondments in Stafflink
- Manage staff detail updates in Stafflink
- Diary management for HealthShare Sector Manager, Hunter/Central Coast
- Provide training and support to site managers across the Sector in relation to staff management and work processes, policies and procedures
- Maintain all sector electronic files including all applications, forms, personnel records, purchasing etc
- Coordinate and manager meetings, create agendas, scribe, and publish minutes for distribution
- Arrange meeting room bookings
- Set up electronic equipment and coach users as required
- Arrange any catering requests and accommodation bookings with external suppliers
- Assist Manager with Microsoft Excel report maintenance, ensuring all formulas are correct for accurate reporting
- Update unit staff contact details and organise publication
- Complete all stationary and non-stock orders for office and storeroom
- Manage all incoming and outgoing mail
- Arranging repairs to plant equipment, building maintenance, room renovations
- Manage all Workers Compensation documentation (incoming and outgoing) and ensure changes are made to Healthroster to reflect actual hours worked and that duties are in alignment with RAW plans
- Create education and How To documents for the sector, including maps and instructions
- Plan and set up events as required
Recruitment Hiring Officer
HealthShare NSW
06.2023 - 07.2024
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Coordinated with multiple agencies to streamline operations, enhancing overall response times during emergencies.
- Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
Hiring Officer
HealthShare NSW
06.2023 - 07.2024
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Coordinated operations with other emergency service groups.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Ensured compliance with national and local laws through regular policy reviews and updates.
- Fostered culture of continuous improvement, encouraging innovation and adoption of best practices in law enforcement techniques.
- Developed and implemented strategic plans to address community concerns, fostering stronger relationships between force and public.
- Advocated for adoption of new technologies to improve crime detection and prevention, overseeing integration of advanced surveillance systems.
- Enhanced officer safety with introduction of new protective gear and safety protocols.
- Coordinated with multiple agencies to streamline operations, enhancing overall response times during emergencies.
- Organized public forums to address community concerns, improving transparency and accountability.
- Increased operational efficiency by conducting regular training sessions for junior officers.
- Facilitated collaboration between departments, improving efficiency and effectiveness in handling cross-jurisdictional cases.
- Enhanced public trust through community policing efforts, organizing and participating in public safety workshops.
- Improved team morale and performance with consistent feedback and recognition of achievements.
- Managed departmental budgets effectively, ensuring optimal allocation of resources for necessary equipment and training.
- Implemented feedback system from community, using insights to guide policing strategies and improve public relations.
- Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
- Streamlined report writing processes, allowing for quicker turnover and more accurate record-keeping.
- Conducted thorough investigations into complex cases, leading to successful resolution of numerous high-profile incidents.
- Led critical missions to ensure public safety, achieving significant reductions in crime rates.
- Negotiated with local businesses for partnerships in crime prevention initiatives, securing resources and support for community programs.
- Mentored junior officers, providing guidance and support to foster professional development and career progression.
- Increased awareness and preparedness for potential threats by developing comprehensive training materials for new recruits.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Devised and implemented processes and procedures to streamline operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created and managed project plans, timelines and budgets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Observed packing operations to verify conformance to specifications.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Administration Officer / PA
Population Health
07.2019 - 09.2019
- Diary management for Manager, Health Promotion, Population Health
- Act as the sole receptionist for the unit, receive all in-coming calls, assist all visitors and offer directions and assistance as required
- Coordinate department, Unit, and manager meetings, create agendas, take and publish minutes for distribution
- Check and approve on managers behalf all leave applications within delegation
- Check and approve on managers behalf all education and course applications in My Health Learning
- Check and approve on manager behalf all travel requests within delegation
- Update Unit Web pages including adding regular reports and audit results
- Arrange meeting room bookings
- Set up electronic equipment and coach users as required
- Arrange all travel requirements for staff including booking flights and accommodation
- Arranging repairs to plant equipment, building maintenance, room renovations
- Act as secretariat for all meetings, produce agendas and minutes for meetings and disseminate as required
- Update unit staff contact details and organise publication on intranet
- Complete all stationary and non-stock orders for office and storeroom
- Manage all Workers Compensation documentation (incoming and outgoing) and ensure changes are made to Healthroster to reflect actual hours worked
- Timesheet management for department and unit
- Assist manager to complete excessive sick and annual leave reports, including manipulating spreadsheet reports to show their relevant departments only
- Produce Mandatory education reports and disseminate to department managers for follow up with staff
- Manage and action all invoices and financials for the sector through cbord and Oracle and Sara
- Manage all rostering and timesheet matters for all site managers, including leave and pay sign off
- Manage all Recruitment duties in ROB and coach and support site managers in end-to-end recruitment processes including interview organisation and staff onboarding
- Manage all staff contracts and secondments in Stafflink
- Manage Incident Reports and liaise with the site WHS coordinator
Roster Clerk / Administrative Officer
HealthShare NSW – Food & Patient Support Services
03.2019 - 06.2019
- Create and upload all rosters to Healthroster for all units – cleaning, security, wardspersons, bed-makers, administrative staff and kitchen and café staff including all allowances and higher-grade duties as required for approximately 300 staff
- Timesheet management for department and unit
- Make daily changes for unplanned leave to Healthroster
- Run reports and ensure there are no errors, and the rosters are compliant with HR requirements, policies and processes and current Awards
- Add all workers compensation duties to Healthroster in alignment with Return at Work plans
- Assist supervisors with staff roster creation, editing, adding leave and printing of staff rosters for display for staff
- Receive weekly reports from the Roster Quality team and make any amendments listed
- Respond to email enquiries from staff, Payroll and Roster Quality and amend Healthroster to reflect any changes required in a timely manner
- Extract, collate and produce reports and statistics from Healthroster for meetings and as requested
- Act as the receptionist for the unit as required, receive all in-coming calls, assist all visitors and offer directions and assistance as required
- Relieve all Supervisors to avoid staff deficits
- Act as and Assist other Administrative Officers as required
Environmental Services Manager
Mid North Coast Local Health District
07.2017 - 12.2018
- Act as the sole manager for the department, Cleaning, Wardspersons, Security, Linen and Waste units with approximately 60 staff
- Receive all in-coming calls, assist all contractors, visitors, and staff
- Respond to email enquiries
- Maintain all Security logs and licencing information as per legislated requirements
- Maintain all waste records as per legislated requirements
- Maintain all Morgue records as per legislated requirements
- Conduct and maintain all cleaning audits as per legislated requirements
- Ensure all corrective actions raised in audits are completed and information added into the clinical governance application
- Plan, attend and report on all performance reviews for all staff
- Coordinate department, Unit and management meetings, create agendas, take and publish minutes for distribution
- Check and approve all staff leave applications within delegation and align with policies and procedures
- Check and approve all staff education and course applications in My Health Learning
- Check and approve all staff all travel requests within delegation
- Arrange meeting room bookings
- Set up electronic equipment and coach users as required
- Arrange all travel requirements for staff including booking flights and accommodation
- Arrange all staff Smart Pool/car bookings
- Arrange any catering requests with external suppliers
- Arranging repairs to plant equipment, building maintenance, room renovations
- Create and maintain any Microsoft Excel reports, ensuring all formulas are correct for accurate reporting
- Act as secretariat for all meetings, produce agendas and minutes for meetings and disseminate as required
- Create and update department position schedules
- Update unit staff contact details and organise publication on intranet
- Complete all stationary and non-stock orders for office and storeroom
- Timesheet management for departments
- Manage all Workers Compensation documentation (incoming and outgoing) and ensure changes are made to Healthroster to reflect actual hours worked
- Complete excessive sick and annual leave reports, including manipulating spreadsheet reports to show their relevant departments only
- Produce Mandatory education reports for follow up with staff
- Checking staff leave balances; Annual, Long Service, Sick Leave and ADO and compile reports for the manager
- Letters to staff – cautions / invitation to appointments / staff excellence
- Complete staff detail update in Stafflink
- Prepare and print off monthly report from Stafflink for my manager
- Forwarding of staff forms to the correct department within NSW Health
- Accounts Payable and iProcurement: Raise requisitions, Query Oracle for previously raised purchase orders, Oracle invoice look up, checking invoices are valid; billed correctly, purchase order noted prior to forwarding to HSNSW Accounts payable, arrange invoice and purchase order re-matching where required, Reconcile supplier statements
- Manage all Subsistence reimbursement forms and send to Accounts Payable for payment
- Manage all travel and accommodation reimbursements
- Lodge all orders for consumables with suppliers via their online ordering systems
- End to end recruitment duties in ROB – Create positions, manage applicants, arrange interviews, question sheets, convenor and panel member forms, upload documentation, book and set up rooms for interviews through to onboarding new staff
- Develop, advertise, and manage Internal Expressions of Interest for vacant positions
- Manage Incident Reports and liaise with the site WHS coordinator
- Plan and deliver training to staff including competency checking and compliance with ISO requirements and cleaning standards
- Act as the Fire Officer and attend all alarms and assist with evacuation events
- Facilitate site wide fire training
- Conduct annual Fire safety audits and Fire Safety Statements
Food Services Manager
HealthShare NSW
10.2005 - 03.2017
- Act as the sole manager for the department at various sites – Kempsey, Rankin Park/Tomaree, Morisset/James Fletcher, John Hunter, Belmont and Kurri Kurri Hospitals and site cafeterias/cafés
- Receive all in-coming calls, assist all contractors, visitors and staff
- Respond to email enquiries
- Coordinate department, unit, and management meetings, create agendas, take and publish minutes for distribution
- Conduct internal and assist with external Food Authority Audits and ensure all corrective actions raised in audits are completed and information added into the appropriate application to maintain an A rating for the site
- Plan, attend and report on all performance reviews for all staff (between 20 and 70 staff, depending on site)
- Attend all site, sector and area meetings as required
- Arrange meeting room bookings
- Set up electronic equipment and coach users as required
- Arranging repairs to plant equipment, building maintenance, room renovations
- Create and maintain any Microsoft Excel reports, ensuring all formulas are correct for accurate reporting
- Manage all Workers Compensation documentation (incoming and outgoing) and ensure changes are made to Healthroster to reflect actual hours worked
- CBORD menu and stock management application - Complete stocktakes, organise all orders for food stocks, place all food orders, receive all stock and check against placed orders, Match orders to invoices – quantities and dollar values, upload all data and invoices into application, extract reports, forward all weekly, monthly and annual reports to accounts payable and management team for reporting
- Accounts Payable and iProcurement: Raise requisitions, Query Oracle for previously raised purchase orders, Oracle invoice look up, checking invoices are valid; billed correctly, purchase order noted prior to forwarding to HSNSW Accounts payable, arrange invoice and purchase order re-matching where required, Reconcile supplier statements
- Lodge all orders for consumables with suppliers via their online ordering systems
- Lodge Linen orders in linenweb application
- Maintain all Security logs and licencing information as per legislated requirements
- Maintain all waste records as per legislated requirements
- Maintain all Morgue records as per legislated requirements
- End to end recruitment duties in ROB – Create positions, manage applicants, arrange interviews, question sheets, convenor and panel member forms, upload documentation, book and set up rooms for interviews through to onboarding new staff
- Develop, advertise, and manage Internal Expressions of Interest for vacant positions
- Manage Incident Reports and liaise with the site WHS coordinator for investigations
- Plan and deliver training to staff including competency checking and compliance with ISO requirements and cleaning standards
Education
Certificate IV in Business - Human Resources
TAFE NSW
01.2008
Advanced Diploma - Hospitality Management
TAFE NSW
01.2005
Certificate III - Commercial Cookery
TAFE NSW
01.2004
School Certificate -
NSW Department of Education
01.1981
Skills
- Operations Management
- Procedure improvement
- Budget Management
- Team Leadership
- Strategic planning and execution
- Business process reengineering
Refereedetails
- Gail Gifford, 0405 249 034, Gail.Gifford@health.nsw.gov.au, Maitland Hospital Patient Support Services, Colleague
Employeenumber
51002438
Certification
- Certificate IV in Business, Human Resources, TAFE NSW, 01/01/08
- Advanced Diploma of Hospitality Management, TAFE NSW, 01/01/05
- Certificate III, Commercial Cookery, TAFE NSW, 01/01/04
- Certificate of Attainment, Train Small Groups, Macleay Valley Workplace Training, 01/01/03
- Various and numerous in-service courses, NSW Health, 01/01/98 - Present
- School Certificate, NSW Department of Education, 01/01/81
Telephone
0419 216 963
Homeemail
debbiemaitland@live.com.au
Currentworklocation
WFH and Sky Central, Charlestown, NSW
Currentposition
Operations Officer, Recruitment
Licences
NSW Drivers Licence # 09268454, Service NSW, 09/20/25
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
Timeline
Recruitment Hiring Officer
HealthShare NSW
06.2023 - 07.2024
Hiring Officer
HealthShare NSW
06.2023 - 07.2024
Operations Officer
HealthShare
04.2023 - Current
Operations Support Officer / PA
HealthShare
02.2020 - Current
Administration Officer / PA
Population Health
07.2019 - 09.2019
Roster Clerk / Administrative Officer
HealthShare NSW – Food & Patient Support Services
03.2019 - 06.2019
Environmental Services Manager
Mid North Coast Local Health District
07.2017 - 12.2018
Food Services Manager
HealthShare NSW
10.2005 - 03.2017
Advanced Diploma - Hospitality Management
TAFE NSW
Certificate III - Commercial Cookery
TAFE NSW
Certificate IV in Business - Human Resources
TAFE NSW
School Certificate -
NSW Department of Education
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