DEBBIE MCIVOR
RUSHCUTTERS BAY
Summary
Professional & committed Office Manager with over 15 years of experience supporting front and back office operations, sales teams, and senior management. Highly organised with strong multitasking abilities, I excel in customer service, administration, stock management, and sales analysis. For the past 7+ years, I have independently managed the Sydney office of Nugan Estate, a family-run winery, overseeing everything from warehouse logistics to national client relations. Known for my attention to detail, proactive problem-solving, and people-focused leadership, I bring over 20 years of experience delivering exceptional customer service to both the public and corporate clients. Now seeking a new opportunity where I can bring my skills, experience, and energy to a fresh challenge and contribute to a dynamic team.
Overview
21
21
years of professional experience
Work History
Office Manager, Sales & Accounts Assistant
Nugan Estate Pty Ltd
06.2018 - Current
- Oversee day-to-day operations, customer service, logistics, and sales reporting for a multi-channel wine distribution business.
- Manage sales data, stock levels, and transfers across domestic and international markets, liaising with major clients like Woolworths, Coles, and Dan Murphy’s.
- Work closely with the Managing Director on budgeting, financial reporting, and sales strategy, while implementing a new company-wide sales reporting system.
- Build and maintain strong relationships with wholesale warehouses, driving regular and increased order volumes.
- Lead new staff onboarding, act as the primary contact for customer inquiries, and support the Sales Team with marketing and promotional efforts.
- Provide detailed sales analysis, identifying performance trends and troubleshooting areas of underperformance.
COMPANY SECRETARY & OFFICE MANAGER
CRAIGTOUN PTY LTD
06.2008 - 05.2018
- Oversaw all aspects of office operations and administration, while supporting corporate advisory functions across legal, financial, and project management areas.
- Coordinated with councils, legal teams, accountants, and investors to manage the development of retirement villages—at one point becoming the largest owner of such properties in NSW.
- Prepared detailed sales analyses, budgets, financial plans, and legal documentation in compliance with government regulations.
- Liaised with stakeholders and project managers to ensure timelines, documentation, and reporting requirements were consistently met.
NATIONAL MARKETING MANAGER
MIRVAC FUNDS LTD
06.2004 - 04.2008
- Led national marketing efforts for Mirvac’s investment arm, promoting innovative property trust products across Australia through extensive travel and in-person presentations.
- Delivered investment presentations to diverse audiences—including stockbrokers, financial advisors, and the general public—in groups ranging from 10 to over 100 attendees.
- Oversaw the creation of all investor communications including prospectuses, board papers, marketing collateral, and investor correspondence.
- Played a key role in business growth, increasing funds under management from $5 million to over $100 million.
- Founded and managed the award-winning Mirvac Customer Service Centre, achieving NSW Customer Service Centre of the Year for two consecutive years.
- Recruited, trained, and led a high-performing team with exceptional staff retention; fostered a collaborative, supportive workplace culture.
Education
Bachelor of Law - Law
University of Sydney
Sydney UniversityHSC -
Kincoppal
Convent Of The Sacred HeartFirst Aid Certification - undefined
RSA - undefined
Skills
Leadership & Team Management
Excellent Communication Skills
Customer Service Excellence
Problem Solving
Proactive & Self-Motivated
Adaptability
Attention to Detail
Time Management
Stakeholder Engagement
Strategic Thinking
Hobbies and Interests
Interests:
- General fitness and well being (walking, swimming, scuba diving, cooking etc.)
- Travelling
- Cryptic Crosswords
- Reading
- Art & Culture
Timeline
Office Manager, Sales & Accounts Assistant
Nugan Estate Pty Ltd
06.2018 - Current
COMPANY SECRETARY & OFFICE MANAGER
CRAIGTOUN PTY LTD
06.2008 - 05.2018
NATIONAL MARKETING MANAGER
MIRVAC FUNDS LTD
06.2004 - 04.2008
First Aid Certification - undefined
RSA - undefined
Bachelor of Law - Law
University of Sydney
HSC -
Kincoppal
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