Debbie Moore
Broadview,SA
Summary
At Fleet Complete Australia Pty Ltd, I spearheaded accounts receivable enhancements, significantly boosting cash flow through strategic process optimizations and effective collection tactics. Leveraging expertise in Microsoft Excel and exceptional relationship-building skills, I led a team to reduce outstanding balances and enhance interdepartmental collaboration, achieving high accuracy in financial transactions and fostering strong customer relations.
Overview
4
4
years of professional experience
Work History
Accounts Receivable Team Lead
Fleet Complete Australia Pty Ltd
Adelaide, SA
10.2020 - Current
- Improved cash flow by streamlining accounts receivable processes and implementing efficient collection strategies.
- Managed credit risk exposure effectively by establishing appropriate credit limits for new customers based on thorough evaluation of their financial status.
- Assisted management in forecasting cash inflows by providing accurate analysis of accounts receivable data and trends on a regular basis.
- Reduced outstanding balances for faster revenue generation by diligently monitoring aged accounts and promptly resolving disputes.
- Facilitated clear communication channels within the team, promoting knowledge sharing and collaboration, ultimately leading to improved overall performance.
- Identified opportunities for process improvements and successfully implemented them, resulting in reduced errors and increased efficiency.
- Strengthened collaboration between sales, finance, and operations departments resulting in increased overall efficiency within the organization.
- Attained high accuracy levels consistently while processing large volumes of transactions daily, maintaining integrity of financial records at all times.
- Implemented best practices in credit control to minimize bad debt while maintaining strong customer relationships.
- Ensured compliance with internal controls, regulatory requirements, and company policies through regular audits and reviews of AR processes.
- Served as a key point of contact for external customers, addressing inquiries and resolving issues professionally and effectively.
- Collaborated with cross-functional teams to address any discrepancies in invoicing or payment terms, leading to improved interdepartmental communication.
- Developed a comprehensive aging report utilized by management to make informed decisions regarding collections efforts and resource allocation.
- Boosted customer satisfaction with timely resolution of billing issues, fostering positive relationships between the company and clients.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Generated monthly accounts receivable reports to submit developments for management review.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Developed and maintained positive relationships with clients to maximize collections.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Developed and implemented strategies to improve collection processes and reduce overdue payments.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
Education
Double Diploma - Business (Compliance) And Quality Auditing
College For Adult Learning
Sydney, NSW09.2025
Diploma - Business Administration
Tafe New South Wales
Sydney, NSW10.2017
Skills
- Microsoft Excel
- Payment Negotiations
- Invoice Processing
- Cash application
- Credit management
- Accounts Receivable
- Relationship Building
- Strong client relations skills
- Financial records and reporting
- Collections
- Data inputting
- Accurate payment posting
- Account Reconciliation
- Payment management
- Month-end closing procedures
- Process Improvements
- Dispute Resolution
- Aging reports analysis
- Credit and collections
- Information gathering and analysis
- Statement preparation
- Cross-Functional Team Collaboration
- Generally Accepted Accounting Principles
- Department Oversight
- Policy Development
- Time Management
- Attention to Detail
- Critical Thinking
- Proactive and Self-Motivated
- Microsoft Office
- Precision and Accuracy
- Handling Confidential Materials
- Complaint resolution
- Record Reconciliation
- Data Analysis
- Word Processing
- CRM Tracking
- ERP Software
- Departmental Collaboration
Timeline
Accounts Receivable Team Lead
Fleet Complete Australia Pty Ltd
10.2020 - Current
Double Diploma - Business (Compliance) And Quality Auditing
College For Adult Learning
Diploma - Business Administration
Tafe New South Wales