Debbie On
Perth, Balga,WA
Summary
Dynamic Shift Leader with a proven track record at Guzman Y Gomez, excelling in team leadership and customer service management. Expert in cash handling and complaint resolution, I enhanced customer satisfaction through effective problem-solving and operational efficiency, ensuring a safe and productive environment for both staff and patrons.
Offering strong foundation in leadership and teamwork, coupled with genuine eagerness to learn and grow in dynamic setting. Brings adaptable approach to managing operational processes and problem-solving in high-paced environments. Ready to use and develop organizational and communication skills in passenger services role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
Guzman Y Gomez
01.2025 - Current
- Supervised team members to ensure adherence to food safety and quality standards.
- Trained new staff on operational procedures and customer service expectations.
- Coordinated shift schedules to align staffing with peak business hours.
- Resolved customer inquiries and concerns with professionalism and efficiency.
- Monitored performance metrics to enhance team productivity during shifts.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Supervisor
Domino's Pizza
12.2021 - 01.2025
- Trained new employees on operational procedures and customer service standards.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Education
Bachelor - Aeronautical Engineering
Edith Cowan University
Perth, WA03-2028
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Customer service management
- Safety processes and procedures
- Complaint resolution
Certification
- RSA
- MLP
- white card
- first aid
- CPR
- Drivers licence
Timeline
Shift Leader
Guzman Y Gomez
01.2025 - Current
Supervisor
Domino's Pizza
12.2021 - 01.2025
Bachelor - Aeronautical Engineering
Edith Cowan University