Hi, I’m
Debbie Tonks
Brisbane,QLD
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Key Strengths:
Completing tasks fast and efficiently.
Overview
8
years of professional experience
Work History
TacToys
Warehouse Manager/ Sales assistant/ customer service
12.2018 - Current
Job overview
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Self Employed
Ecommerce Store Owner
04.2019 - 09.2020
Job overview
- Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
- Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Monitored financial performance with regular budget reviews, identifying areas for cost reduction or revenue growth opportunities.
- Penetrated new segments through use of strategic marketing initiatives.
Self Employed Services
Lash Extension Technician
11.2018 - 01.2020
Job overview
- Improved client satisfaction by providing personalized beauty treatments and consultations.
- Increased salon revenue by upselling additional services and retail products to clients.
- Implemented successful marketing strategies, attracting new clients through social media promotion and referral programs.
Culture Kings
Warehouse Worker
10.2018 - 12.2018
Job overview
- Overseeing constant jobs needing to be done/Taking notes and advice from other team members/team leaders/Working long hours late/Having the ability to keep up with work changing
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Long Haul Trailers
Administrator/ Sales
02.2018 - 10.2018
Job overview
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Oversaw vendor relations, negotiating contracts that resulted in cost savings for the organization.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Maintained personnel records and updated internal databases to support document management.
ICE Design
Sales Assistant/ Second in charge
03.2017 - 10.2017
Job overview
- Boosted store revenue through upselling and cross-selling techniques.
- Executed visual merchandising strategies to attract customers and drive sales.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Implemented loss prevention strategies by monitoring suspicious activity closely throughout the day-to-day operations of the store.
Lord Of The Wings
Kitchen Hand/Waitress/Bar assistant
03.2016 - 04.2017
Job overview
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Reduced waste by effectively managing inventory levels and rotating stock to maintain freshness.
- Enhanced customer satisfaction by promptly addressing any concerns or special requests from guests regarding their meals.
Education
Holland Park State High School
Year 12
12.2016
Skills
- Quality Assurance
- Inventory Management
- Complex Problem Solving
- Workflow Coordination
- Goal Setting
- Shipping and Receiving
- Organizational skills
- Problem-Solving
- Customer Care
- Billing and Invoicing
- Time Management
- Attention to Detail
Languages
Afrikaans
Personal Information
Contact: 0432348431
Email: Debbie.tonks@hotmail.com
DOB: 03/11/1998
Background: South African
Open Licence/Own transport
References
- David Nguyen, TacToys
nguyendavid101@gmail.com
042266484
Timeline
Ecommerce Store Owner
Self Employed
04.2019 - 09.2020
Warehouse Manager/ Sales assistant/ customer service
TacToys
12.2018 - Current
Lash Extension Technician
Self Employed Services
11.2018 - 01.2020
Warehouse Worker
Culture Kings
10.2018 - 12.2018
Administrator/ Sales
Long Haul Trailers
02.2018 - 10.2018
Sales Assistant/ Second in charge
ICE Design
03.2017 - 10.2017
Kitchen Hand/Waitress/Bar assistant
Lord Of The Wings
03.2016 - 04.2017
Holland Park State High School
Year 12
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