Debbie Ybanez
Brisbane,QLD
Summary
Driven Client Care Coordinator adept at planning care, coordinating interdisciplinary teams, and making strategic improvements. Decisive leader and creative problem solver with 25 years of care experience. Quality-driven and efficient with strong interpersonal abilities.
Overview
27
27
years of professional experience
Work History
Care Coordinator
Gateway Baptist Church
Brisbane, QLD
02.2019 - Current
- Conducted initial assessments and evaluations of client's needs.
- Developed individualized service plans based on assessment findings.
- Provided crisis intervention services when needed including sourcing furniture, food and household supplies.
- Facilitated referrals to community resources such as housing, counseling, budgeting and domestic violence.
- Communicated with clients with compassion while keeping personal information private.
- Recruited and trained volunteer staff to oversee and manage the Op Shop and the Community Care Centre.
- Collaborated with multi-disciplinary volunteers to improve overall client care and maintain consistency of service.
- Maintained communication and transparency with governing organization, department heads and other staff.
- Maintained awareness and training of government regulations and organizational policies.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Developed medical programs that promoted community health and research.
- Collaborated with social workers , and other agency providers to provide comprehensive care for clients.
Office Manager
Gateway Baptist Church
Brisbane, QLD
08.2011 - 02.2019
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Resolved inquiries in a timely manner while maintaining positive relationships.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Used judgment and initiative in handling confidential matters and requests.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Prepared agendas for board meetings along with taking minutes during sessions.
Business Owner
Nursing Agency
Brisbane, QLD
04.2004 - 01.2011
- Oversaw daily operations of the business and provided guidance when needed.
- Interviewed, trained and supervised employees.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Kept up-to-date on regulatory changes affecting business operations.
- Improved company's quality and productivity by streamlining systems and processes.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Assistant in Nursing
Chateau Nursing Home
New Farm, QLD
01.1997 - 05.2000
- Assisting patients with their personal care needs such as showering, toileting, shaving, oral hygiene, dressing and eating.
- Assisting patients with their mobility and communication needs.
- Following therapy plans such as interventions to assist those with dementia and behavioural problems.
- Observing and reporting changes in patients' condition.
- Building effective relationships with patients through clear communication and empathy.
- Applying simple wound dressings.
Education
Certificate IV - Training And Assessment
Carson Australia
Brisbane, QLD02-2011
Certificate 3 - Assistant in Nursing (Aged Care)
QLD Department of Training
Brisbane, QLD05-1998
Degree With Honors - Child Care
School of Child Care
Burwood, NSW12-1992
High School Diploma -
James Meehan High School
NSW11-1991
Skills
- Team Builder
- People Focused
- Strong Initiative Skill Set
- Strategic Planning and Organizational Skills
Timeline
Care Coordinator
Gateway Baptist Church
02.2019 - Current
Office Manager
Gateway Baptist Church
08.2011 - 02.2019
Business Owner
Nursing Agency
04.2004 - 01.2011
Assistant in Nursing
Chateau Nursing Home
01.1997 - 05.2000
Certificate IV - Training And Assessment
Carson Australia
Certificate 3 - Assistant in Nursing (Aged Care)
QLD Department of Training
Degree With Honors - Child Care
School of Child Care
High School Diploma -
James Meehan High School
Similar Profiles
Donna ManghamDonna Mangham
Substitute Teacher at Gateway Baptist Church Day SchoolSubstitute Teacher at Gateway Baptist Church Day School
Debbie YbanezDebbie Ybanez
Care Coordinator at Gateway Baptist Church - Mackenzie CampusCare Coordinator at Gateway Baptist Church - Mackenzie Campus
Sarah HawleySarah Hawley
Teacher/Tutor at Oneida Baptist InstituteTeacher/Tutor at Oneida Baptist Institute