Debbra Afamasaga
Rochedale,QLD
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Maintenance Administration
Toll Global Logistics
11.2022 - Current
- Facilitate submission of required documentation and responses to inquiries.
- Assist in conducting internal investigations related to compliance concerns or violations.
- Assist in development, implementation, and maintenance of compliance policies and procedures.
- Assist in conducting internal investigations related to compliance concerns or violations.
- Maintain comprehensive records of compliance documentation related to fleet maintenance, inspections, and regulatory requirements.
- Provide training to fleet maintenance personnel on compliance requirements and best practices.
- Process purchase orders and invoices related to fleet maintenance.
- Implement initiatives to enhance efficiency and effectiveness.
Administration Officer
AJP Plumbing & Gas
06.2021 - 11.2022
- Managed company schedule to coordinate calendar and arrange daily work schedules.
- Maintained personnel records and updated internal databases to support document management.
- Assisted in preparation of quotes, proposals, and invoices.
- Coordinated with suppliers to order plumbing materials and equipment,
- Debt collection
- Maintained inventory records and proactively reordered supplies as necessary
- Developed and implemented comprehensive social media strategies to align with business goals, focusing on increasing brand awareness and driving sales.
- Monitored social media trends, competitor activities, and industry developments to identify opportunities for growth.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue
Customer Service Representative
BP
11.2017 - 06.2021
- Handled transactions accurately and efficiently, including fuel sales and other retail products.
- Managed cash transactions and operated POS systems to process payments.
- Balanced cash drawer at end of each shift, ensuring accuracy in financial transactions.
- Stock count & replenishment
- Adhered to safety protocols and regulations, ensuring safe environment for customers and staff.
- Participated in safety training programs and implemented safety best practices.
- Demonstrated deep understanding of coffee bean varieties, brewing methods, and flavour profiles to assist customers in making informed choices.
- Stayed updated on coffee industry trends, new blends, and brewing equipment.
- Upsold additional products, such as pastries and snacks, to enhance overall customer experience.
- Executed promotions and participated in up-selling initiatives to increase sales.
- Assisted in training new staff members on coffee preparation techniques and customer service.
Administration Traineeship
Bagtrans
01.2017 - 08.2017
- Manifest Handling
- Allocating and customer service
- Pallet Control
- Developed and implemented efficient route plans for the transportation fleet to minimise delivery time and reduce fuel costs.
- Utilised route optimisation software and real-time tracking systems to improve delivery accuracy and on-time performance.
- Coordinated with drivers, dispatchers, and other logistics personnel to ensure seamless communication and execution of schedules.
- Facilitated effective communication between different departments to address any schedule adjustments or unexpected issues.
- Collaborated with customer service teams to provide accurate delivery information and address any customer inquiries or concerns.
- Ensured a high level of customer satisfaction through on-time deliveries and proactive communication.
Skills
- Microsoft Suite - Proficient
- Excel - Competent
- Tradify - Proficient
- Reliable
- Punctual
- Time Management
- Preventive maintenance
- Data Entry
- Scheduling
- Complaint Resolution
- Call Management
Certification
- Certificate III in Business
- Open License
- Police Clearance Certificate
References
Karryne Smith - Team Leader | Toll
Email: karryne.smith@tollgroup.com
Contact: 1300 867 677
Aaron Pama - Director | AJP Plumbing
Email: aaron@ajp.plumbing.com.au
Contact: (07) 3290 1977
Jason Turner - BP Store Manager
Email: fpv030@bigpond.com
Contact: (07) 3208 6481
Timeline
Maintenance Administration
Toll Global Logistics
11.2022 - Current
Administration Officer
AJP Plumbing & Gas
06.2021 - 11.2022
Customer Service Representative
BP
11.2017 - 06.2021
Administration Traineeship
Bagtrans
01.2017 - 08.2017
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