Debi (Deborah) Lloyd
Woy Woy Bay,NSW
Summary
An achievement-oriented Program Director with extensive experience in large global organisations recognised for optimal results under pressure. Proven success in leading and managing large teams and accounts to deliver business growth through innovative business solutions and an exceptional customer experience.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
5
5
Certification
Work History
Senior Director, SE Productivity
MuleSoft At Salesforce
08.2022 - Current
- Chief of Staff to SVP, MuleSoft Presales with strategic partnerships across strategy, finance, enablement and employee success
- Led SE Productivity team to deliver tools, programs, resources and enablement to drive Productivity, propel ACV and accelerate pipe generation
- Implemented strategic initiative program with 15 Strategic initiatives to drive functional Company alignment, deliver OKRs, strengthen operations and drive growth
- Managed global presales operating cadence (eg. Quarterly business review, monthly Manager meetings, quarterly All Hands calls etc)
- Produced and facilitated 3 leadership events/offsites including at COO level
Enablement & Programs Director, JAPAC
MuleSoft At Salesforce
01.2021 - 07.2022
- Responsible for Pre-sales Enablement and Programs for JAPAC region as well as defining and executing global strategic programs
- Facilitated 13 onboarding enablement bootcamps and reduced ramp time from 14.9 months to 6 months with average CSAT of 4.47 out of 5
- Stood up and executed Distinguished Solution Engineer Certification program with 10 out of 11 candidates certified aimed at creating career path for principal solution engineers and retention strategy for star talent
- Compiled Junior Solution Engineer onboarding asset library
- Analysed Solution Engineering playbook and scoped project to update for current Product set.
- Produced session for Company kickoff SE (Pre-sales) Manager Day
Program Director
Salesforce
03.2020 - 12.2020
- Produced 2 Sales Organisation enablement events virtually to over 1000 Account Executives across APAC
- Pivoted from physical event to virtual event within 2 weeks
- Delivered webinar to 100 customers on how Salesforce teaches Salesforce to Sell
- Drove project stream with EMEA counterparts on Sales Methodology
- Project managed and delivered pipeline generation weeks to deliver maximum participation and pipe
- Worked with Sales Leaders on improving forecasting, application rigour and operational excellence
- Uncovered 10.2M in business savings for reinvestment into the business
Program Director
Salesforce
09.2018 - 02.2020
- Established and successfully launched Customer Success Graduate program in 2018 across APAC
- Key events included running recruitment assessment centres, on-boarding of new graduates, managing, mentoring and coaching both graduates and Regional Graduate Leads, acting as advocate for program, stakeholder management, working with Home Team Managers on correct enablement for each role, organising dedicated Bootcamp for both 2018 and 2019 graduates, setting up Graduation event, and leading 3 Regional Graduate Leads across APAC
- Collaborated with Sales Strategy and Solution Engineering on common enablement to bring more efficiencies and cost savings to Salesforce
- Collaborated with Talent Development to develop and deliver orientation module for FY20 grads
- Aligned salaries across CSG, Solution Engineering and Sales Strategy to ensure equality across business functions
- Organised and delivered mid year Enablement event overseas
- Partnered with FutureForce recruitment team on attracting and retaining early in career talent with involvement in university event planning, interviews and assessment centres
- Successfully recruited FY19 grads across APAC (28), FY20 grads (44) and FY21 ANZ (11)
- Program ROI
- Analysed multiple graduation programs and created cost and time efficiencies: eg Initiated Leader speaker series where leaders only had to present once not three times, delivering APAC savings of approx 60 hours and saving approx $7K per course.
- Scheduled and monitored programming to air content as planned
- Developed and implemented marketing strategies to promote program awareness and participation
Delivery Director
Salesforce
03.2017 - 09.2018
- Led delivery of Marketing Cloud business and subsequently led 18 Architects on most complex Services project Salesforce had ever embarked on
- Accountable for overall delivery of Marketing Cloud projects in ANZ and dealing with any escalations to ensure client satisfaction
- Managed team of 10 Program and Project managers ensuring successful delivery of professional services to customers
- Approved bids on new Statements of work to ensure projects were scoped accurately eliminating loop-holes in contracts
- Revenue forecasting
- Improvement of project portfolio leading to fewer projects but of higher value
- Conducted recruitment to build up Program and Project Management capacity
- Encouraged team building via regular meetings, sharing of recognition, training and volunteering opportunities
- Aimed for CSAT score of 10 for every engagement
- Improved morale for architects working long hours and weekends on Services biggest ever project and helped them on their chosen career path.
Program Manager
Salesforce
09.2014 - 02.2017
- Identified program obstacles and communicated possible impacts to team.
- Built teams to address project goals and objectives for multiple projects.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Introduced bid review process to ensure engagements were set up for success.
- Worked with Global PMO on introducing Delivery Excellence.
- Worked on RFPs with Business Development Managers.
- Managed transformation projects for our clients implementing Salesforce technology.
Education
Master of Business Administration -
Cranfield University
United Kingdom06.2000
Diploma - Marketing
De Montfort University
United Kingdom06.2000
Skills
- Stakeholder Relations
- Key Performance Indicators (KPI)
- Data Analytics
- Collaborative Leadership
- Team-Building Abilities
- KPI Monitoring
- Productivity Management
- Operational Efficiency
- Coaching and Mentorship
- Program, Project and People Management
- PMO Governance
- Stakeholder Engagement and Relationship Management
- Business Consulting and Analysis
Certification
Salesforce.com Certified AdministratorSalesforce.com Certified Sales CloudSalesforce.com Certified Service CloudSalesforce Certified Email SpecialistPrince 2 Practitioner (expired)ITIL Foundation Certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Director, SE Productivity
MuleSoft At Salesforce
08.2022 - Current
Enablement & Programs Director, JAPAC
MuleSoft At Salesforce
01.2021 - 07.2022
Program Director
Salesforce
03.2020 - 12.2020
Program Director
Salesforce
09.2018 - 02.2020
Delivery Director
Salesforce
03.2017 - 09.2018
Program Manager
Salesforce
09.2014 - 02.2017
Master of Business Administration -
Cranfield University
Diploma - Marketing
De Montfort University
Salesforce.com Certified AdministratorSalesforce.com Certified Sales CloudSalesforce.com Certified Service CloudSalesforce Certified Email SpecialistPrince 2 Practitioner (expired)ITIL Foundation Certificate
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