Debjit Saha

• Note If you need more specific examples, you can provide information about the industry, equipment, or systems that the Field Support Engineer worked with.
• Improved customer satisfaction ratings by consistently delivering timely and efficient on-site technical assistance.
• Increased equipment uptime by providing swift and effective troubleshooting and maintenance support in the field.
• Elevated overall client experience through clear communication, ensuring understanding of complex technical concepts at every stage of the process.
• Streamlined operations by implementing and maintaining inventory tracking systems for IT equipment.
• Developed detailed documentation for IT processes and procedures, improving overall departmental organization and communication.
• Enhanced customer satisfaction by providing timely and efficient technical support for various IT-related problems.
• Supported remote users by troubleshooting VPN connectivity issues ensuring seamless access from offsite locations.
• Assisted in the planning and execution of major technology projects, resulting in improved efficiency and productivity.

• Increased first-call resolution rates by creating a comprehensive FAQ database for common user queries.
• Enhanced customer satisfaction with prompt and accurate troubleshooting for hardware, software, and network problems.
• Assisted in hardware procurement decisions based on thorough research and analysis of cost/benefit factors.
• Supported business continuity efforts by assisting in disaster recovery planning and testing exercises.

• Built strong relationships with customers through positive attitude and attentive response.
• Mentored and guided employees to foster proper completion of assigned duties.
• Facilitated training for associates through daily coaching and regular performance appraisals.
• Collaborated with stakeholders to define project scope, goals, and deliverables, ensuring alignment with business objectives.

• Handled high volumes of incoming work requests professionally while maintaining excellent organization.
• Collaborated with team members for enhanced process efficiency and productivity.
• Managed multiple tasks simultaneously, ensuring timely completion of all assignments.

• Managed branch sales, customer service, finances and recordkeeping.

Managing the marketing and sales operations by achieving sales targets.

Customer acquisition through sales of different financial products.