DEBLINA NAG CHOUDHURY
East Perth,WA
Summary
- 14+ years of consulting experience in IT Industry.
- 11+ years of experience in Australian Energy market.
- Worked for all 3 major electricity retailers: Origin Energy, AGL & Synergy.
- Worked for both Energy Retailers & Distributors.
- Extensive experience in stakeholder engagements with ability to run workshops and capture
customer journey. - Excellent at capturing and documenting business requirements and gap analysis.
- Strong Functional knowledge across SAP modules.
- Experienced in implementation, applications support & enhancements.
- Experienced in creating systematic requirements specifications in both technical and user friendly language.
- Exceptional analytical skills with the ability to apply them to systems issues and products as required.
- Experienced in collaborating with cross functional teams to design and implement new processes and procedures that align with organisation goals and objectives.
- Experienced in working both Waterfall and Agile projects.
- Technical leader with strong organization skills.
Overview
14
14
years of professional experience
Work History
SAP System Analyst
United Energy
12.2021 - 10.2022
- Worked as senior System Analyst
- Worked on designing billing tariffs & related device management configurations
- Collaborated across project teams to clarify code/object level dependencies
- Analysed billing system and identified gaps for improvements
- Coordinated with change management & helped with go-live activities
- Prepared and executed test plans to support SIT
Maternity Break
Stay Home Mom
11.2020 - 11.2021
SAP System Analyst
Synergy
01.2019 - 10.2020
- Worked as lead SAP Analyst across multiple projects
- Worked on requirement gathering, gap analysis, solution design & implementation
- Worked on Code Analysis & SPRO customization
- Collaborated with external non-SAP teams (FX, Salesforce, Web, AVAYA)
- Collaborated with retail/business team to support User Acceptance Testing
- Some of the key projects involved implementation of OData service, configuring correspondence letters in PWB framework, Idoc configuration & enhancements, Billing rates, BRF+ rules etc.
Senior Business Analyst
AGL Energy
08.2016 - 12.2018
- Worked as Senior Business Analyst in Credit & Collections Team
- Prepared business cases, lean canvass, process charts, customer journey maps
- Arranged case management programs for debt reduction in mass-market portfolio
- Worked on new payment plans in the Digital Transformation program
- Worked closely with Regulatory and Legal team on credit specific changes
- Identified scope of improvements in credit processes through data analysis & reconciliation
- Reviewed functional design documents & participated in UAT & PVT
SAP Techno Functional Consultant
Origin Energy
04.2012 - 07.2016
- Worked as onsite Billing Lead - Functional & Technical
- Billing Tariff design & configuration including annual price upgrades
- Bill Print design and development in PWB for Standard, Collective and Non-energy Invoices
- BPEM configuration, including identifying & building auto resolution steps
- Developed multiple reports, FMs, Billing variants, FQevents etc
- Ensured smooth collaborations across streams incl onsite & offshore teams
- Identified sustainable solution for SAP CRM ISU replication processes
SAP Techno Functional Consultant
Nothern Ireland Electricity
01.2011 - 03.2012
- Worked as technical lead - Billing Module
- Created business process documents to capture requirements
- Designed objects in Billing & Metering module, including correspondences in PWB
- Worked on Billing Master Data Configuration and EMMA Case Configuration
- Supported various stages in test cycle through data creation & verification
- Upskilled offshore team members in SAP IS-U
- Ensure smooth collaboration between onsite & offshore team
SAP Associate Consultant
Wipro Technologies
08.2008 - 12.2010
- Worked as SAP Technical consultant across multiple projects
- Developed ALV reports, function modules, BOR Objects and ABAP Proxy
- Worked on Billing Variants and Correspondence using Print Workbench
- Implemented various enhancements through BADIs, User Exits & FQEVENTS
- Worked on ALE Idocs & Workflows
Education
Master of Technology - Soil & Water Conservation
Indian Institute of Technology
Kharagpur, West Bengal, India06.2008
Skills
- Data Collation & Analysis
- Stakeholder Engagement
- Requirement Gathering
- Functional Improvements
- Scrum Methodology
- Capturing Customer Journey
- Writing User Stories
- UAT Support
- Technical Writer
- SAP Expert
- Credits & Collections
- Billing & Invoicing
Recognition
- Multiple AMPs award winner at Synergy
- Received Multiple Energies & Nice ones at AGL
- Winner Circle recognition at Wipro
- Energy & Utility Recognition Certificate at Wipro
- Received Multiple Feather in my Cap at Wipro
Timeline
SAP System Analyst
United Energy
12.2021 - 10.2022
Maternity Break
Stay Home Mom
11.2020 - 11.2021
SAP System Analyst
Synergy
01.2019 - 10.2020
Senior Business Analyst
AGL Energy
08.2016 - 12.2018
SAP Techno Functional Consultant
Origin Energy
04.2012 - 07.2016
SAP Techno Functional Consultant
Nothern Ireland Electricity
01.2011 - 03.2012
SAP Associate Consultant
Wipro Technologies
08.2008 - 12.2010
Master of Technology - Soil & Water Conservation
Indian Institute of Technology
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