Debora Segreto
3 Satinwood Court, Thornlie,Australia
Summary
Highly passionate, experienced professional with strong background in delivering exceptional customer service. Creating positive interaction when engaging with diverse members of the public. Adept at providing excellent customer support with an empathetic manner, addressing passenger concerns and the skills to resolving challenges quickly, ensuring a safe and secure environment for both customer and staff. Proven ability to manage safety protocols, report incidents, and identifying hazards while maintaining a calm, helpful demeanor in high pressure situations. Skilled in training and supervising teams, implementing safety procedures, and fostering positive relationships with the public to enhance overall customer satisfaction and safety.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Security Officer
Wilson Security
11.2023 - Current
- Company Overview: Public Transport Authority - Perth, WA
- Provide excellent customer service in an enthusiastic and helpful manner to any questions asked; demonstrate a preparedness to advise and share basic information about security service and public transport information matters
- Demonstrate active listening by attentively addressing passenger concerns, showing empathy, and responding to their needs in a prompt and positive manner, reducing potential conflicts and enhance overall passenger satisfaction
- Provide an immediate security focus to all Transperth passengers utilizing the Transperth Bus network
- Act quickly during emergency situations to reduce opportunity for damage and injury
- Function as a security professional to de-escalate aggressive & emotional individuals, deescalating incidents before they eventuate
- Public Transport Authority - Perth, WA
High Touch Point Cleaner
Spotless
03.2020 - 08.2021
- Company Overview: Public Transport Authority - Perth, WA
- Ensure the cleanliness and hygiene of high-touch surfaces and equipment by using approved cleaning supplies, following proper procedures during COVID
- Accurately record and report sanitisation tasks performed, ensuring compliance with client standards and expectations
- Provide excellent customer service to members of the public, addressing their transport-related needs in a friendly and professional manner
- Public Transport Authority - Perth, WA
Kitchen Operations Supervisor
Spotless
07.2018 - 08.2021
- Company Overview: Perth Convention and Exhibition Centre - Perth, WA
- Training and delegating tasks to students and kitchen team members by creating daily worklists and teaching industry specific skills
- Establishing positive rapport with team members to maintain a positive, productive, and successful work environment
- Monitoring kitchen section and staff to maintain overall safety and establish proper food safety handling practices
- Reporting, tagging, and isolating any faulty equipment and immediately communicate fault to relevant department
- Perth Convention and Exhibition Centre - Perth, WA
- Successfully managed high-volume kitchen operations during peak hours, ensuring timely delivery of dishes without compromising presentation or taste.
Executive Sales Leader
Avon Products
10.2009 - 06.2018
- Company Overview: Perth, WA
- Built and maintained a large and loyal customer base of 200 through strong relationship management
- Provided exceptional customer service and personalized product recommendations, by having in-depth knowledge of the products and services being offered
- Identified strong and weak areas, to adjust service to better meet customer expectations
- Handled cash transactions and ensured accurate financial record keeping
- Recruited, mentored and trained new sales representatives to drive business growth
- Utilized Microsoft applications for sales tracking, reporting, customer and team management
- Perth, WA
Night Fill Manager
Coles
06.2008 - 02.2010
- Company Overview: Perth, WA
- Maintain constant awareness of customer activity to proactively ensure a secure and safe shopping experience
- Train and lead a team to efficiently stock shelves, ensuring inventory is organized according to merchandising guidelines and completed within the set timeframe
- Promptly escalate customer concerns, store issues for effective resolution
- Perth, WA
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Skills
- Customer Service excellence
- Investigation documentation
- Incident reporting
- Emergency response
- Service management
- Microsoft applications
Certification
- Certificate II Security Operations CPP20218, including Crowd Control
- Baton, Handcuff and OC Spray Certification
- Provide First Aid HLTAID003
- Certificate II in Hospitality SIT20316
- Accreditation for Basic Worksite Traffic Management
- Accreditation for Traffic Controller
- Fire Warden/Evacuation Certificate
- Fire Suppression Certificate
Timeline
Senior Security Officer
Wilson Security
11.2023 - Current
High Touch Point Cleaner
Spotless
03.2020 - 08.2021
Kitchen Operations Supervisor
Spotless
07.2018 - 08.2021
Executive Sales Leader
Avon Products
10.2009 - 06.2018
Night Fill Manager
Coles
06.2008 - 02.2010
- Certificate II Security Operations CPP20218, including Crowd Control
- Baton, Handcuff and OC Spray Certification
- Provide First Aid HLTAID003
- Certificate II in Hospitality SIT20316
- Accreditation for Basic Worksite Traffic Management
- Accreditation for Traffic Controller
- Fire Warden/Evacuation Certificate
- Fire Suppression Certificate
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