DEBORAH ANNE CAMPBELL
New Farm
Summary
Professional with strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organisational goals.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
HG Retail Group
07.2023 - Current
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Effectively addressed customer complaints with empathy, fostering loyalty and encouraging repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Cleaner, Owner
Your Clean Home
01.2000 - Current
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Empty trash bins regularly to prevent overflow and unpleasant odours.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Provided assistance to other staff members with cleaning of difficult areas.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
- Maintained detailed logs of cleaning schedules and tasks, ensuring accountability and consistency.
Service Advisor, Courtesy Bus Driver
South City Mazda
01.2014 - 03.2016
- Delivered exceptional support for client inquiries, fostering loyalty and repeat business.
- Conducted thorough assessments for vehicle issues to recommend appropriate services.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Navigated through high-traffic situations with ease while ensuring passenger comfort and confidence in the driver''s abilities.
- Enhanced customer satisfaction by providing timely and efficient transportation services for clients.
- Effectively managed time-sensitive schedules for multiple pickups/drop-offs per shift without compromising on punctuality or quality of service.
- Collaborated with staff to coordinate guest pick-up and drop-off times, ensuring seamless communication and punctuality.
Education
Cert IV - Massage Therapy
Q Academy
Fortitude Valley, QLD11-2024
Skills
- Engaged Listening
- Strategic Decision Making
- Strong Client Relationship Development
- Effective Complaint Management
- Proficient Conflict Resolution
- Clear Telephone Interaction
- Task Prioritization
- Eagerness to learn and adapt to new challenges
- Strong commitment to professional development
References
Nicholas Beer
Custodial Correctional Officer
Wolston Correctional Centre
Nicholas.beer@corrections.qld.gov.au
0447779698
Liam Hyland
HG Retail, Brisbane, QLD
IGA Marketplace New Farm, 572 Brunswick Street, New Farm 4005
lhyland@gmail.com
0472660762
Timeline
Customer Service Representative
HG Retail Group
07.2023 - Current
Service Advisor, Courtesy Bus Driver
South City Mazda
01.2014 - 03.2016
Cleaner, Owner
Your Clean Home
01.2000 - Current
Cert IV - Massage Therapy
Q Academy
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