Deborah Bartholomew

• Lead consistent, high quality care and services for residents across a 24/7 basis
• Deliver optimal commercial results
• Lead and develop a skilled, cohesive team
• Lead the identification & management of risk & ensures compliance with legislated requirements
• Lead and deliver excellent customer service, contribute to team culture and positive working relationships
• Lead the facility in maintaining compliance with the 8 industry standards and all statutory regulations
• Develop and maintain strong relationships with residents/representatives and external stakeholders
• Staff management and adherence to policy and processes for all departments within the facility including Clinical, Admissions, Lifestyle, Administration, Catering, Laundry, Housekeeping and Maintenance departments
• Managing resident or relative complaints ensuring completion and reporting of critical incidents
• Ensure appropriately skilled and qualified staff are sufficiently rostered to deliver all resident services
• Manage the facility’s labour in line with occupancy
• Financial management of the facility’s expenses and monthly budget
• Oversee admissions and ensure the Welcome processes are followed in the facility
• Ensure the Club Service (Extra Services) offering is delivered as per the agreed parameters and that the resident receives a consistent product
• Managing the audit process to meet the Quality requirements of monthly Corrective Action plans and ongoing Continuous Improvement
• Ensuring the WHS requirements of the facility are being met and promoting a strong WHS culture amongst staff

• Managed a team of 6 General managers, resulting in increased efficiency and productivity across the region
• Established clear communication channels between departments, fostering improved teamwork and collaboration between the residential aged care homes in the region
• Oversaw budget management and financial planning, ensuring fiscal responsibility throughout the region.
• Mentored area managers on best practices for team leadership and motivation, contributing to a positive work environment
• Participated in strategic planning meetings with executive leadership to align regional goals with overall company objectives
• Operational lead for the company's new model of care

General Manager – Regis East Malvern (152 beds);

November 2019-April 2022

General Manager - Regis Shenley Manor (60 beds)

September 2016-November 2019

In 2019, I supported a number of other Regis homes at various times throughout the year as the covering General Manager whilst still managing the Shenley site:

• Regis Inala (82 beds)
• Regis Brighton (65 beds)
• Regis Blackburn - (190 beds)
• Regis Eastern Shore (Hobart, Tasmania -120 beds)
• Regis Burnside (South Australia- 180 beds)

• Supporting the Facility Manager in maintaining compliance with the industry standards and all statutory regulations
• Managing the daily operations for the Administration, Catering, Cleaning, Maintenance and Laundry business units for this large site
• Implementation of consistent HR practices in line with Regis systems and processes
• Ensuring the Club Service (Extra Services) offering is delivered as per the agreed parameters and that the resident receives a consistent product
• Ensuring the building is maintained in safe working order and WHS KPI’s are met
• Identify, select and interview staff for potential employment
• Assist with complaint responses and reporting of mandatory incidents
• Reviewing incidents, hazards and ensuring staff compliance with mandatory training

• Start up, growth/development and running of the business from it's opening in 2008
• Developing and maintaining relationships with key stakeholders including the franchisor, clients, guests, staff and external stakeholders
• Managing the Sales, Reception, Housekeeping and Maintenance departments
• Overseeing reservations, managing inventory and assisting guests
• Yield management of room supply to meet budget targets
• Sourcing of new accounts both both accommodation and conferencing
• Contract and rate negotiation with corporate clients
• Analysis of data including sales, monthly occupancy and revenue reports and providing the information to the franchisee
• Sales and marketing planning and implementation to achieve annual budget targets

• Developing advertising and promotion ideas; Administering guest reward program and managing guests services; Integrating into local community via sponsorships and function attendance; Sales and marketing planning and implementation; Sourcing accounts and building relationships.

• Developed editorial guidelines and style guides, improving overall clarity and consistency in publications.
• Established relationships with vendors, negotiating favorable contracts for printing and distribution services.
• Evaluated manuscript submissions for potential publication, providing constructive feedback to authors as needed.
• Oversaw budget allocation across various campaign components, ensuring maximum return on investment without overspending.
• Negotiated contracts with media outlets, securing optimal placements at competitive rates.
• Worked with marketing department to create targeted advertising strategies for key customer demographics
• Liaised with the organisation's advertising agency for production of cinema, radio and TV advertising
• Conferred with department heads or staff to discuss contracts, advertising media selection or products to be advertised.

• Supported the Public Relations and Marketing team by organising events
• Assisted with internal, external, and crisis communications
• Built professional relationships with distributors, customers and University staff
• Increased media coverage for clients by creating and implementing strategic PR campaigns
• Managed client expectations and ensured timely delivery of projects for the Public Relations and Marketing team