Deborah Bickerton
Mile End South,SA
Summary
To gain more skills and experience within the workforce. I have knowledge and experience in customer service and administration work, and am willing to learn and take on any training required to better my skill set. Reliable and upbeat and successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
19
19
years of professional experience
Work History
Sales Assistant
Priceless Art
11.2022 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer questions to share information about products, availability, and pricing.
- Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Various Roles/Temping
Call Centre Temping
01.2006 - Current
- Strong ability in appointment setting, Ability to Meet and exceed KPI'S, Experience in an outbound call centre, Excellent Customer service, Strong Phone Manner, Exceptional Sales Skills
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
APS1 Administration Officer
Australian Electoral Commission
01.2022 - 01.2022
- Receipting mail, verifying client eligibility for voting, locating client information, establishing client eligibility to vote, Data entry, counting votes, on the job training
Support Worker
ESAR
01.2013 - 01.2020
- Client rapport building, Domestic duties, Mapping out routes and traveling to clients homes, Supporting a wide range of people and including the elderly, Assisting aged and disabled clients living independently, observation and documentation
Outbound Call Centre
Commander Centre
06.2011 - 01.2013
- Outbound sales calls, Appointment Setting, Business to business sales
Sales Consultant
Discount Lounge Centre
11.2005 - 03.2006
- Customer Service, Housekeeping, Visual Merchandising, EFTPOS, cash handling, issue of receipts, Sales orders
Sales Person
Casual Living Furniture
07.2005 - 10.2005
- Customer Service, Sales, Taste, Visual Merchandising, Housekeeping tasks, Cash handling, Funiture
Skills
- Exceptional customer service
- Computer skills including data entry
- Call Centre experience
- Sales, Telemarketing and Telesales
- Telephone enquiries and problem solving
- Telecommunications - understanding of Commander / Telstra Technology
- Promotions
- RMANS computer programme
- Receipting Mail
- Verifying client eligibility
- Forensic searches for clients missing in the system in an effort to reinstate voter eligibility
Phone
(08) 8352 5278, 0413 669 425
Personal Characteristics
- Good communications skills
- Able to work as part of a team
- Pleasant and friendly manner
- High level of motivation
- Competent aptitude for working with computers/competent in data entry and working with several programmes including in house programmes
- Able to clearly represent product and service information
- High level of personal presentation
- Creative and innovative
References
- Emma Moss, Domestic Support, 0430 289 411, 8346 4954, Centrelink
- Julia Borosiwic, 0412 970 887
- Alexandra Diamond, 0431 726 110, University of South Australia
Timeline
Sales Assistant
Priceless Art
11.2022 - Current
APS1 Administration Officer
Australian Electoral Commission
01.2022 - 01.2022
Support Worker
ESAR
01.2013 - 01.2020
Outbound Call Centre
Commander Centre
06.2011 - 01.2013
Various Roles/Temping
Call Centre Temping
01.2006 - Current
Sales Consultant
Discount Lounge Centre
11.2005 - 03.2006
Sales Person
Casual Living Furniture
07.2005 - 10.2005