Summary
Overview
Work History
Education
Skills
Timeline
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Deborah Bond

Deborah Bond

Sydney,Australia

Summary

With a strong background in customer service and logistics, I am dedicated to delivering exceptional service efficiently and effectively. My strengths in emotional intelligence and integrity not only enhance my interactions with clients but also contribute to continuous improvement within the organization. Motivated to grow alongside the company by embracing challenges and expanding my professional expertise.

Overview

19
19
years of professional experience

Work History

Senior Shipping Coordinator & Customer Service

Liberator Pty Ltd
10.2022 - Current
  • Delivered exceptional customer support through face-to-face interactions, phone, and email communication.
  • Provided technical troubleshooting for augmentative and alternative communication (AAC) devices, ensuring customer satisfaction and product functionality.
  • Assisted with administrative tasks and maintained accurate data entry across multiple computer systems, including Xero, Repairdesk, Zendesk, Capsule CRM, Sortly, Jira, Excel, and Outlook.
  • Coordinated with speech therapists to schedule trials and manage postal pickups, fostering effective communication and service delivery.
  • Packaged and dispatched orders while maintaining comprehensive inventory management and conducting regular stock takes.
  • Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
  • Promoted a positive team environment through collaboration with management and support across departments.

Sales Assistant

Ozzie Work Wear
03.2021 - 10.2022
  • Served as the primary point of contact for sales in a retail environment, managing significant corporate accounts and overseeing the entire order fulfillment process.
  • Ensured exceptional customer service and satisfaction by assisting clients with inventory ordering, logo design selection, and stock organization in the warehouse.
  • Coordinated various production methods, including embroidery, heat transfer, and screen printing, to meet client specifications.
  • Utilized Xero for invoicing and processing accounts, ensuring accurate financial documentation and reporting.

Store Manager (3yrs)/ Assistant Manager(2yrs)

Bed Bath n Table
09.2016 - 03.2021


  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Drove store performance by achieving KPIs and mentoring staff to ensure team-wide success.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Training and mentoring new staff members.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Waitress

Pony Dining
04.2015 - 09.2016
  • Exceptional customer service skills, creating a welcoming atmosphere for guests.
  • Ability to take and process orders accurately and efficiently, ensuring timely delivery of food and beverages.
  • Strong interpersonal skills for handling customer inquiries and addressing concerns.
  • Knowledge of menu items, specials, and promotions to provide informed recommendations.
  • Experience in managing multiple tables and prioritizing tasks in a fast-paced environment.
  • Proficient in cash handling and processing payments, maintaining accuracy in transactions.
  • Team-oriented mindset, collaborating effectively with kitchen staff and fellow waitstaff.
  • Commitment to maintaining cleanliness and organization in dining and service areas.

Waitress

Cafe Morso
05.2014 - 04.2015

Waitress/Barista

Austrian Schnizel Haus
11.2012 - 03.2014

Shift Manager

Rossinis/City Extra 24Hr Restaurants
05.2006 - 11.2012
  • Proven leadership skills with the ability to motivate and manage team members effectively.
  • Strong organizational abilities for coordinating staff schedules and managing shift operations.
  • Excellent customer service skills, ensuring a positive dining experience and resolving customer complaints.
  • Experience in inventory management, including stock ordering and waste reduction strategies.
  • Proficient in cash handling, processing payments, and managing financial transactions.
  • Ability to train and develop staff, fostering a culture of teamwork and accountability.
  • Knowledge of health and safety regulations to ensure compliance within the restaurant.
  • Strong communication skills for effective collaboration with kitchen and front-of-house staff.
  • Worked in multiple store locations - Parramatta/Circular Quay Stores

Education

Certificate III - Conservation and Land Management

TAFE NSW - Ryde
01.2023

Certificate II - general Horticulture

TAFE NSW - Ryde

Skills

  • Customer Service
  • Multitasking
  • Team Work
  • Empathy

Timeline

Senior Shipping Coordinator & Customer Service

Liberator Pty Ltd
10.2022 - Current

Sales Assistant

Ozzie Work Wear
03.2021 - 10.2022

Store Manager (3yrs)/ Assistant Manager(2yrs)

Bed Bath n Table
09.2016 - 03.2021

Waitress

Pony Dining
04.2015 - 09.2016

Waitress

Cafe Morso
05.2014 - 04.2015

Waitress/Barista

Austrian Schnizel Haus
11.2012 - 03.2014

Shift Manager

Rossinis/City Extra 24Hr Restaurants
05.2006 - 11.2012

Certificate II - general Horticulture

TAFE NSW - Ryde

Certificate III - Conservation and Land Management

TAFE NSW - Ryde

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Deborah Bond