Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Deborah Boutland

Milton,NSW

Summary

Hardworking and passionate with strong organizational skills eager to secure this position. Ready to help team achieve goals. Detail-oriented . Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

37
37
years of professional experience

Work History

Volunteer Support Worker

Safe Waters Community Care ( Crisis Accomodation S
11.2021 - Current
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Proven ability to learn quickly and adapt to new situations.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Completed paperwork, recognizing discrepancies and promptly addressing them for resolution.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, and evaluate solutions.
  • Able to act calmly and professionally in high-stress situations.
  • Adept at negotiating, and hearing guests " where they are at"and together generate possible solutions to take to team members and coordinators.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated ability to cope with violent, unexpected events with a calm and cool manner, notifying authorities and Board members.
  • Subsequent to crisis', I have experience in completing all relevant documentation and follow up with parties involved to to be stress and provide support, referring elsewhere when necessary.

Support Worker

Anglican Women's Hostel
06.1999 - 05.2000
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Completed documentation and maintained day to day, detailed notes of client's issues, goals, achievements and challenges.
  • Provided court and support at legal appointments.

Support Worker Domestic Violence Refuge.

St. Vincent De Paul.
03.1988 - 12.1990
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Completed documentation and maintained day to day, detailed notes of client's issues, goals, achievements and challenges.
  • Provided court and support at legal appointments.
  • Maintained cleanliness and over saw residents complete daily household chores in shared spaces.
  • Provided one to one counselling.

Youth Worker

Mission Australia Walawaani Youth Drug And Alcohol
East Lynne
01.2024 - Current
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Proven ability to learn quickly and adapt to new situations.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Completed paperwork, recognizing discrepancies and promptly addressing them for resolution.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, and evaluate solutions.
  • Able to act calmly and professionally in high-stress situations.
  • Adept at negotiating, and hearing guests " where they are at"and together generate possible solutions to take to team members and coordinators.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated ability to cope with violent, unexpected events with a calm and cool manner, notifying authorities and Board members.
  • Subsequent to crisis', I have experience in completing all relevant documentation and follow up with parties involved to to be stress and provide support, referring elsewhere when necessary.

Youth Worker

Walawaani Youth Drug and Alcohol Rehabilitation
East Lynne
01.2024 - Current

Provide 24/7 support,care , programming and recreational opportunities to Young People experiencing both addiction and mental health issues.

Youth are between the ages of 16-24.

Education

Graduate Certificate - Family Systems

Wayne Mcleod Wesley Hospital
Brisbane

Bachelor Of Social Work ( 4 Year). - Children And Family

University of Queensland
Brisbane, QLD
06.1993

Skills

    Computer skills, working knowledge of software packages, and willing to upgrade further

    Communication skills : verbal and written

    Warm, friendly and compassionate

    Willing to accept direction and work in a team environment

    Believe in the inherent and equal value of all people, regardless of circumstances

    Committed and Punctual

    Counselling Skills, and ability to communicate with respect, no matter the situation

    Calm in stressful situations

    Experienced At maintaining Daybook and incident reports

    Knowledge of Services in the local area

  • Youth supervision
  • Positive Reinforcement
  • Social skill development
  • Emotional Support
  • Conflict de-escalation
  • Safety Monitoring
  • Behavior Modeling
  • Crisis Response
  • Activity implementation
  • Advocacy
  • Behavioral Interventions
  • Educational Activities
  • Crisis response expertise
  • Cultural Competency
  • Special needs understanding
  • Program Support
  • Conflict Mediation
  • Special needs familiarity
  • Emotional support abilities
  • Equipment security
  • Personal belongings inspection
  • Employment assistance
  • Personal hygiene support
  • Youth development
  • Active Listening
  • Relationship Building
  • Collaboration and Teamwork
  • Problem-Solving
  • Goal Setting
  • Youth Programming
  • Youth Advocacy
  • Attention to Detail
  • Life Skills Development
  • Cultural Sensitivity
  • Behavioral Intervention
  • Crisis Intervention
  • Coping Techniques
  • De Escalation Tactics
  • Educational Programs
  • Microsoft Access
  • Mental Health Crisis Response
  • Maintaining Client Records
  • Report Preparation
  • Quality Assurance
  • Resident support
  • Client Advocacy
  • Behavioral Disorders
  • Certified in CPR/AED
  • Heartsaver First Aid CPR AED (First Aid CPR AED)
  • CPR/AED
  • Community Advocacy
  • Data Confidentiality
  • Patient relationship management
  • Community Outreach Programs
  • Nonviolent Crisis Intervention
  • Behavioral Management Planning
  • Data Entry Software
  • Implementing Client Care Plans
  • Case Management
  • Community Resource Navigation
  • Supportive Counseling Techniques
  • Community Service Programs
  • Eligibility Requirements
  • Issue Reporting
  • Document Management
  • Case File Management
  • Client Needs Assessments
  • Money Management Assistance
  • Housing resources
  • Grounding Techniques
  • Heartsaver First Aid CPR AED
  • Microsoft Office
  • Community Mental Health Programs
  • Applied Behavior Analysis
  • Heartsaver CPR AED (CPR AED)
  • Satori Alternative to Managing Aggression (SAMA)
  • Nonviolent Crisis Intervention (NVCI)
  • Heartsaver First Aid (First Aid)
  • Heartsaver First Aid
  • Client Screening

Additional Information

REFEREES AND REFERENCES:

Please feel free to contact:

Gary Penfold : Senior Social Worker, Homelessness;

Reference associated with Homelessness Services, Anglican Women's Refuge, West End CommunityHouse.

0418 977 822.

Katrina Lindd

Social Worker,

Madonna House, Donestic Violence Shelter.

0417 352 294

Tamara Cassey

Social Worker

Milton,

0451665313

Timeline

Youth Worker

Mission Australia Walawaani Youth Drug And Alcohol
01.2024 - Current

Youth Worker

Walawaani Youth Drug and Alcohol Rehabilitation
01.2024 - Current

Volunteer Support Worker

Safe Waters Community Care ( Crisis Accomodation S
11.2021 - Current

Support Worker

Anglican Women's Hostel
06.1999 - 05.2000

Support Worker Domestic Violence Refuge.

St. Vincent De Paul.
03.1988 - 12.1990

Graduate Certificate - Family Systems

Wayne Mcleod Wesley Hospital

Bachelor Of Social Work ( 4 Year). - Children And Family

University of Queensland
Deborah Boutland