Deborah Burles
Brisbane,QLD
Summary
At TechnologyOne, I excelled as a Principal Consultant, fostering long-term client relationships and spearheading ECM implementations. My expertise in business analysis and strategic development, coupled with a knack for simplifying complex concepts, drove operational efficiencies and enhanced client satisfaction. I mentored teams, championing best practices in project management and change management.
I am an experienced Principal Consultant with 30 years of experience implementing ECM and supporting clients. My aim is to always exceed client expectations and make life as simple as possible.
Overview
25
25
years of professional experience
Work History
Principal Consultant
TechnologyOne
01.1999 - 10.2023
- Built strong relationships with clients, fostering long-term partnerships and repeat business.
- Communication of difficult concepts in a way they could easily be understood by all client roles.
- Evaluate business processes, identifying inefficiencies and recommending targeted improvements.
- Mentoring ECM consultants and Administrators, providing guidance and support for professional development.
- Collaborate with clients from concept through final delivery for ECM implementations, upgrades or SAAS conversions.
- Analysis, documentation and testing of complex data migrations.
- Draft and support development of Project Plans for ECM implementations, upgrades, data migrations and SAAS transitions.
- Served as a trusted advisor and collaborated with subject matter experts to develop best practices and industry-leading methodologies.
- Facilitated change management initiatives, helping clients adapt smoothly to new systems and processes.
- Develop and review training plans to address system introduction and ongoing supplementary training and knowledge transfer requirements.
- Conducted workshops and training sessions.
Skills
- Strategic development
- Technical integration
- Program coordination
- Solution planning
- Client rapport
- Processes and procedures
- Reports and documentation
- Software troubleshooting
- Content management system
- Project Management
- Change Management
- Business Analysis
- Customer Relationship Management
- Operational Efficiency
Timeline
Principal Consultant
TechnologyOne
01.1999 - 10.2023
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