Deborah Clarke
Pakenham,VIC
Summary
Seasoned Hotel Manager known for high productivity and efficient task completion. Specialize in operational management, customer satisfaction enhancement, and staff development strategies. Excel in leadership, communication, and problem-solving skills, ensuring smooth hotel operations and exceptional guest experiences.
Overview
14
14
years of professional experience
Work History
Hotel Manager
Cozac
Port Fairy, Vic
02.2020 - 06.2024
- Assigned duties and monitored performance of all employees in the hotel.
- Handled guest complaints professionally and efficiently.
- Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Monitored inventory levels of supplies such as linen, amenities to ensure adequate availability of items at all times.
- Organized special events such as conferences or meetings in the hotel premises ensuring smooth running of activities according to plan.
- Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
- Resolved conflicts between staff members or guests when necessary.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Delegated work to staff, setting priorities and goals.
- Oversaw recruiting, interviews and new employee hiring.
Online Grocery Associate
Woolworths
Fountain Gate, Vic
08.2015 - 02.2020
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Scanned items when pulling from shelves to update system stock information.
Tattslotto Operator
Parkhill Tattslotto
Berwick, Vic
07.2010 - 11.2015
- Documented daily production results accurately and completely.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Vermont High
Vermont Skills
- Vendor interaction
- Strategic planning and analysis
- Guest services management
- Housekeeping oversight
Timeline
Hotel Manager
Cozac
02.2020 - 06.2024
Online Grocery Associate
Woolworths
08.2015 - 02.2020
Tattslotto Operator
Parkhill Tattslotto
07.2010 - 11.2015
Vermont High