Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

Deborah Davies

Narangba,QLD

Summary

Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

Overview

5
5
years of professional experience
1
1
Certification

Work History

General Practice Practice Manager

Upper Kedron Medical Centre
03.2021 - Current
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Ordered all office supplies and kept check on inventory levels.
  • Addressed and remedied all patient or team member issues.
  • Provided supervision and management to team of support personnel.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Developed close working relationships with front office and back office staff.
  • Developed policies and procedures for effective practice management.
  • Created and implemented organizational policies and procedures.
  • Communicated closely with patients, ensuring medical information was kept private.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Ordered all pharmacy supplies and kept check on inventory levels.

Senior Veterinary Nurse

Burpengary Veterinary Hospital
01.2019 - 03.2021
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Answered owner animal health questions and advised on best care practices.
  • Administered medications to animals in treatment and documented changes in condition.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Assisted senior staff with blood analyses and physical assessments.
  • Managed medical intervention and therapy for animals in collaboration with veterinarian.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Monitored vital signs of animals during surgical procedures and provided postoperative care.
  • Administer medications, vaccines and treatments as instructed by veterinarian.
  • Collected and prepared specimens for laboratory testing.
  • Maintained detailed records of animal health care and diagnostic treatments.
  • Assisted in preparation and administration of anesthesia for surgical processes.
  • Assisted veterinarians with radiographs and ultrasounds.
  • Obtained patient history from owners and performed physical examinations.
  • Prepared, sterilized and maintained medical instruments and equipment.

Education

No Degree - Cert 5 Veterinary Nursing

Tafe Qld
Kelvin Grove, QLD

Skills

  • Referral Management
  • Workflow Management
  • Medical Personnel Recruitment
  • Records Management
  • Staff Management
  • New Hire Training
  • Payroll Administration
  • Electronic Health Records

Accomplishments

  • Achieved opening and setting up a new Medical Centre through effectively helping with the design and building supervision,also setting up computers through Human Services and Proda. Employing new staff and now I am undertaking accreditation for the practice..

Certification

  • CPR Training current-
  • Working with Children Blue Card
  • Drivers Licence

Additional Information

I was a foster carer for 22 years in which I dedicated myself to raising children. Before that I worked as a senior Veterinary Nurse at Large Veterinary Hospitals. My children are all grown up and successful and I would like to finish my working career gaining as much knowledge as I can as a support worker in the health sector.

Timeline

General Practice Practice Manager

Upper Kedron Medical Centre
03.2021 - Current

Senior Veterinary Nurse

Burpengary Veterinary Hospital
01.2019 - 03.2021

No Degree - Cert 5 Veterinary Nursing

Tafe Qld

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Deborah Davies