Summary
Overview
Work History
Education
Skills
Additional Information
References
Interests
Timeline
Generic

DEBORAH GEORGE

Port Welshpool,VIC

Summary

Experienced in efficiently managing customer interactions and resolving issues promptly. Leveraging strong communication skills and empathy to cultivate lasting customer relationships. Proven track record of maintaining high levels of customer satisfaction, dedicated to fostering loyalty. Energetic and enthusiastic, excels in team environments and committed to supporting colleagues.

Overview

28
28
years of professional experience

Work History

Personal Care Assistant

Private Family
07.2023 - Current
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Provided respite care for families, allowing them the opportunity to recharge while ensuring their loved one received consistent quality care.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

Delivery Driver

Talking Hens
09.2022 - Current
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Maintained strong relationships with clients through proactive communication and personalized service.

Personal Care Assistant

Mecwacare
09.2022 - 01.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted with daily living activities, running errands, and household chores.
  • Built strong relationships with clients to deliver emotional support and companionship.

Personal Care Assistant

Craigcare
02.2021 - 09.2022
  • Maintained daily living standards by assisting consumers with an individualised approach to care
  • Hyigene and all activities of daily living
  • Provided ongoing compassionate care in a team environment
  • Established skills including adaptability and observational skills
  • Reported any changes or concerns to supervisors on shift
  • Documentation as per requirements of the facility
  • Maintained clean and well organised environment for client happiness and safety
  • Illustrated excellent time management

Account Manager

Link Educational Supplies
11.2015 - 06.2020
  • Engaged positively with each customer providing professional and polite support for sales and service needs
  • Answered customer questions, shared product knowledge, researched pricing and availability
  • Collaborated with other sales team members to share strategies and gain new insight
  • Personally delivered product orders to clients, verifying accuracy, at times processing payments and offering myself as a resource for future needs

Florist

Summerfields Country House
01.2008 - 01.2015
  • Worked successfully with diverse group of coworkers to accomplish the needs of clients
  • Liased directly with brides, interpreting their vision supply high quality wedding bouquets, table settings and other venue needs
  • Served as a friendly, punctual and reliable employee

Florist

The secret Garden
01.1998 - 01.2001
  • Prepared and processed floral arrangements to customer specifications via phone and in store
  • Communicated clearly and effectively with customers

Personal Care Assistant

Cornwallis Court. Royal Masonic Benevolent Institution
10.1996 - 11.1998
  • Company Overview: United Kingdom
  • Assisted consumers with their daily care requirements in a large team environment
  • Etablished observational skills, documentation and reporting changes in a consumers well being
  • Illustrated excellent time management skills and communication skills
  • United Kingdom

Education

Certificate 3 - Individual Support

Chisholm Tafe
02.2021

Floristry Apprenticeship -

Box Hill Institute
11.1994

Completed State Enrolled Nursing Certificate -

Deakin University
01.1991

HSC -

Albury High School
Albury, NSW
01.1989

Skills

  • Excellent communication skills
  • Flexibility and adaptability
  • Strong individualised consumer care focus
  • Compassionate

Additional Information

Triple Covid Vaccinated, Full Drivers license, NDIS check, Police check, Working with children check, CPR and First Aid Certificate

References

  • Amanda Clark, 0408539172
  • Kristy Woods, 0402908069
  • Kim Brown, Personal reference, 0477004809

Interests

  • I participate in a variety of outdoor recreational activities
  • Scuba Diving
  • Wakeboarding
  • Walking

Timeline

Personal Care Assistant

Private Family
07.2023 - Current

Delivery Driver

Talking Hens
09.2022 - Current

Personal Care Assistant

Mecwacare
09.2022 - 01.2023

Personal Care Assistant

Craigcare
02.2021 - 09.2022

Account Manager

Link Educational Supplies
11.2015 - 06.2020

Florist

Summerfields Country House
01.2008 - 01.2015

Florist

The secret Garden
01.1998 - 01.2001

Personal Care Assistant

Cornwallis Court. Royal Masonic Benevolent Institution
10.1996 - 11.1998

Floristry Apprenticeship -

Box Hill Institute

Completed State Enrolled Nursing Certificate -

Deakin University

HSC -

Albury High School

Certificate 3 - Individual Support

Chisholm Tafe

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DEBORAH GEORGE