Deborah Groves

Provided executive support for the Executive Director People Learning & Culture and Executive Director Residential Aged Care and Hotel Services with efficiency and appropriate action and responses according to business policy.

• Participated in frequent communication with other administrative team members, human resources, finance and ICT department and marketing team on special projects and events
• Ensured employee information and updates in database system were accurate and compliant with legislation
• Drafted and distributed executive meeting agendas and minutes to department heads and executive team members
• Set up meeting and event logistics for senior management and updated calendars
• Coordinated executive's daily calendar and planned appointments and events
• Provided administrative assistance and maintained strictest confidentiality for organisational change management project
• Triaged People Learning and Culture emails to ensure workflows were actioned promptly by the appropriate teams.
• Managed confidential records and documentation, ensuring compliance with regulatory standards.
• Analysed organisational procedures, identifying areas for process improvement and cost reductions
• Streamlined administrative processes, enhancing operational efficiency across departments.
• Provided executive support by managing schedules, arranging travel accommodation, and preparing meeting agendas.
• Partnered with HR to implement and monitor policies and procedures and recommend changes.
• Prepared reporting and documentation in Diligent portal to support effective divisional, functional and strategic business activity.
• Developed and maintained productive relationships with internal and external stakeholders to support increased business.

• Partnered with and supported the CEO to facilitate and achieve the strategic goals of the organisation
• Organised and participated in Board meetings, and the coordination of board events
• Prepared and participated in leadership meetings for senior executives ensuring timely responses for papers and reports and followed up on action items
• Drafted proposals, letters and memos
• Took detailed notes in meetings and disseminated information
• Executed special objectives and projects in response to CEO and board member requests
• Created and maintained organisation systems for records, reports and documents, including sourcing and implementation of the BoardTrac portal
• Maintained company confidence and protected business operations by keeping sensitive information totally confidential.
• Streamlined communication between departments, facilitating timely project updates and decision-making.
• Prepared comprehensive reports and presentations for executive meetings, enhancing strategic discussions.
• Assisted with the development, editing, review and publication of the Annual Reports for the organisation.
• Managed the refurbishment project for the facility, including installation of new carpets, painting and remodelling under budget by over $30,000.

• Management of Psychometric Assessments using Profiles International portal
• Administration of client profiles and performance models
• Directed and coordinated products, services and sales activities
• Resolved customer complaints regarding sales and service
• Determined price schedules and discount rates
• Maintained customer and client databases and updated databases periodically
• Provided information to customers and clients on account status' and balances
• Cultivated strong professional relationships with suppliers and key clients to drive long-term business development
• Kept confidential client information properly protected and only used for official purposes
• Responding to client requests and queries via phone and email
• Account management & Customer service
• Competently managed the Profiles online system with minimal training and supervision
• Increased customer satisfaction within my first week by quick responses and action
• Increased sales by over $160k within seven months
• Account Management of multi-national clients including recruitment agencies
• Coordination of accredited training courses and training resources for a billion-dollar national client.

• Managed calendar and meetings
• Prepared reports, memos, letters, presentations
• Provided reports via internal software reporting programs
• Managed phone calls, directed calls and emails
• Conducted research, compiled data, and prepared reports for consideration and presentation to the Board
• Filed and retrieved corporate documents, records, and reports
• Made regular travel arrangements for managers and colleagues, including overseas conference held in Kuala Lumpur for over 100 delegates
• Prepared agendas and coordinated requirements for events and conferences
• Compiled, transcribed, and distributed minutes of meetings
• Supervised and trained other staff and arranged training sessions/materials
• Interpreted administrative and operating policies and procedures for both internal and national centre staff
• Significant achievements:
• Successfully organised an overseas Annual Awards conference in Kuala Lumpur saving $80k off budget
• Arranged Regional Conferences throughout Australia, always coming in under budget.

• Answering phone and email enquiries relating to recruitment and enrolment into Victoria Police Force
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification
• Answered phone with positive attitude and answered questions to resolve customer needs
• Successfully completed temporary assignment, which was extended. Was advised by management that if they had the budget they would have offered me a permanent role.

• Provided secretarial support to the National Sales Manager and General Manager
• Answered calls and managed team with delegation of duties
• Set up and maintained paper and electronic filing systems for records
• Completed forms in accordance with company procedures
• Learnt to operate new office technology
• Maintained scheduling and event calendars for processing of customer orders
• Managed projects with internal providers to ensure delivery of customer orders
• Provided service to customers, such as order placement and status updates
• Established work procedures and schedules to keep track of daily tasks
• Supervised team of three Administration Officers
• Streamlined procedures and introduced new forms to provide a paper trail of accountability
• Established excellent rapport with customer base resulting in increased orders
• Created cohesion and better working relationships with internal stakeholders and clients.

• Developed sales plans, goals, strategies and objectives to achieve team goals and sales objectives
• Prospected for new business using databases and other strategies to generate sales
• Tracked monthly sales to generate reports for business development planning
• Mentored employees in successful selling techniques and encouraged cross-selling additional products and services
• Established new accounts and serviced existing accounts maintaining professional relationships
• Ensured Business Development team executed brand schematics in retail stores, maintained space and stock rotation
• Worked closely with marketing department to optimise strategic initiatives.

• Used excellent verbal skills to engage customers and effectively determine needs and requirements
• Reset store displays for special events and seasonal merchandise changes
• Developed growth plans by identifying key clients, key targets and priority service lines
• Maximised sales by keeping company schematics fully stocked and displays were built correctly and appealing
• Listened to customer needs to identify and recommend other products, particularly new lines
• Drove sales of company products by meeting with customers using a strategic and organised approach
• Achieved the most sales across Australia for the introduction of Gatorade
• Gained the most new customers during the new business incentive for Liptonice and also achieved the highest volume sales for release of Liptonice nationally
• I was the first female sales representative in Australia for Pepsi Cola Bottlers.

• Supervised clerical staff and provided training and orientation to new staff
• Directed and supervised sales representatives engaged in sales to retailers
• Monitored sales activities to ensure that KPIs were met and exceeded
• Hired, trained, and evaluated representatives in sales and marketing activities
• Reviewed displays of merchandise to ensure compliance with standards
• Planned budgets and authorised payments and merchandise returns
• Consistently achieved monthly sales targets
• Won several sales awards and promotions
• As Team Coordinator my team consistently achieved their monthly targets and won several awards and competitions.