Deborah Hudson
Bolton Point,NSW
Summary
Proven customer service professional with strong conflict resolution and effective communication skills. Ready to leverage team leadership and retail management experience to enhance customer satisfaction and drive operational efficiency.
Overview
47
47
years of professional experience
1
1
Certification
Work History
customer service/Assistant Manager
Salvation Army
TORONTO
08.2021 - 02.2025
- Assisted customers with inquiries and resolved issues effectively.
- Managed product returns and exchanges according to company policies.
- Handled complaints professionally while ensuring customer satisfaction.
- Maintained a clean and organized work area at all times.
- Greeted customers in a friendly manner and assisted with their inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers over the phone, providing helpful information regarding products and services.
- Provided product knowledge to customers through effective communication.
- Handled returns and exchanges in accordance with store policies while maintaining positive customer relations.
- Processed payments accurately and efficiently using cash registers and other point of sale systems.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Developed relationships with repeat customers by recognizing individual preferences when possible.
- Adhered to company standards for quality service delivery while ensuring customer satisfaction levels remain high.
- Ensured compliance with all applicable laws, regulations, policies, and procedures regarding customer service operations.
- Mentored junior team members and managed employee relationships.
- Oversaw daily operations to ensure efficiency and compliance with company standards.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
General Services Officer
Bupa Care Home
Cardiff Heights
08.2002 - 11.2020
- Managed daily laundry operations to ensure timely service delivery.
- Supervised staff in sorting, washing, and folding garments efficiently.
- Implemented quality control measures to uphold cleanliness standards.
- Trained new employees on equipment usage and safety protocols.
- Coordinated maintenance of laundry machines and equipment regularly.
- Developed schedules to optimize workflow and resource allocation.
- Maintained inventory of cleaning supplies and materials effectively.
- Resolved customer complaints in a timely manner to maintain positive relationships.
- Ensured compliance with health and safety regulations in the workplace.
- Trained new employees on proper use of equipment and safety procedures.
- Ensured that all safety protocols were followed during the handling of hazardous chemicals in the workplace.
- Carried out weekly audits of laundry operations in order to identify areas where improvements could be made.
- Developed and implemented effective laundry procedures to ensure high standards of service.
- Monitored and maintained inventory levels of supplies such as detergent, bleach, fabric softener and other cleaning materials.
- Performed daily inspections of equipment and facilities to identify potential hazards or risks.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Operated hand irons or pressing machines to iron or press fabrics and furs.
- Transported washed items in carts to dryers, loading into dryers and setting drying time and temperature.
Customer Service Cashier
LIFELINE
TORONTO
02.1985 - 03.1993
- Processed customer transactions accurately and efficiently.
- Maintained a clean and organized checkout area.
- Handled cash, credit, and digital payments securely.
- Collaborated with team members to enhance service quality.
- Greeted customers and provided friendly customer service.
- Monitored inventory levels at the register for restocking needs.
- Operated cash registers to process payments for goods and services.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Complied with all health and safety regulations while performing job duties.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
2IC Manager
Kings court Fruit Market
12.1980 - 12.1982
- Assisted in daily operations and staff management at a busy fruit market.
- Coordinated inventory management to ensure stock levels met customer demands.
- Trained new employees on store procedures and customer service practices.
- Monitored product quality and freshness to maintain high standards for customers.
- Implemented effective merchandising strategies to enhance product visibility.
- Responded to customer inquiries and resolved issues promptly and effectively.
- Identified and resolved operational issues.
- Resolved customer complaints in a timely manner.
- Provided training and guidance to new employees.
- Monitored performance of staff and provided feedback.
- Recruited qualified candidates for open positions within the department.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Customer Service Cashier
country cousins cafe
Gosford
02.1978 - 11.1980
- Maintained a clean and organized checkout area.
- Collaborated with team members to enhance service quality.
- Monitored inventory levels at the register for restocking needs.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Complied with all health and safety regulations while performing job duties.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
Education
High School Diploma -
WOY WOY HIGH
Woy Woy, NSW11-1977
Skills
- Customer service
- Conflict resolution
- Payment processing
- Product knowledge
- Retail management
- Inventory management
- Team leadership
- Staff training
- Effective communication
- Problem solving
- Time management
- Refund processing
- Complaint handling
- Assertiveness
- Product promotion
- Cash handling
- Teamwork and collaboration
- High-energy attitude
- Work prioritization
- Team collaboration
- Excellent communication
- Product sales
Certification
Criminal History Certificate,W.C.C.,Drivers Licence,Cert III Hospitality,Reference.
Timeline
customer service/Assistant Manager
Salvation Army
08.2021 - 02.2025
General Services Officer
Bupa Care Home
08.2002 - 11.2020
Customer Service Cashier
LIFELINE
02.1985 - 03.1993
2IC Manager
Kings court Fruit Market
12.1980 - 12.1982
Customer Service Cashier
country cousins cafe
02.1978 - 11.1980
High School Diploma -
WOY WOY HIGH