Experienced professional with a solid background in case management, poised to make a significant impact. Demonstrated ability to collaborate effectively with teams and adapt quickly to changing needs. Proficient in client assessment, resource coordination, and crisis intervention. Recognized for reliability and a results-focused approach, committed to achieving positive outcomes.
Hi, I’m
Deborah Hyde
Kalbarri,Australia
Summary
Overview
13
years of professional experience
Work History
MEEDAC
Case Manager
07.2022 - Current
Job overview
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Kalbarri Beach Resort
Administrative Assistant
03.2021 - 07.2022
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Job Linkplus
Job Placement Consultant
05.2019 - 12.2020
Job overview
- Case Management
- Empathy and understanding
- Strong focus on outcomes for Job seekers
- Increased successful placements with customized employment plans tailored to clients'' needs and goals.
- Developed strong relationships with local employers, identifying potential job opportunities for clients.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Assisted clients in navigating online job applications, ensuring they effectively showcased their qualifications.
Kalbarri Motor Hotel
Bottle Shop Assistant
03.2017 - 05.2019
Job overview
Kalbarri Motor Hotel
Administration Officer
02.2014 - 03.2017
Job overview
- Counting tills
- Cash handling
- Upload and reconcile ATM
- Balancing safe
- Payroll
- Accounts payable and receivable
- Data entry into Quickbooks
- General reception
- Accommodation bookings
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Drafted and distributed invoices for outstanding payments.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Sunsea Villas
Cleaner
12.2013 - 06.2014
Job overview
- Cleaning of rooms
Seafront Villas
Reception
04.2013 - 12.2013
Job overview
- Accommodation bookings
- Maintaining online bookings
- Cleaning rooms
- Cash handling
- Reception
- Ordering stock for rooms and cleaning products
- Maintained a clean and organized reception area, contributing to a professional, efficient, and welcoming environment for patients and visitors.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
Kalbarri IGA
Customer Service Officer
06.2012 - 04.2013
Job overview
- Customer service
- Cash handling
- Stocking shelves
- Stock rotation
- General cleaning and hygiene
Education
Business Office Administration
Certificate II
University Overview
Mediation and Conflict Resolution
Certificate
University Overview
Disability Awareness
Certificate
University Overview
Responsible Service of Alcohol
Certificate
University Overview
Working Towards a Safer Community
University Overview
Client Services workshop
University Overview
Conferencing under the Young Offenders Act (NSW)
University Overview
Skills
- Time Management Expertise
- Mediation and Negotiation Skills
- Adhering To Deadlines
- Client Case Management
- Client Profile Assessment
- Client Engagement
- Effective Problem Resolution
- Strong Interpersonal Skills
- Effective Time Coordination
- Case Documentation Management
- Case management
- Client assessment
- Documentation management
- Regulatory compliance
- Resource allocation
- Crisis intervention
Timeline
Case Manager
MEEDAC
07.2022 - Current
Administrative Assistant
Kalbarri Beach Resort
03.2021 - 07.2022
Job Placement Consultant
Job Linkplus
05.2019 - 12.2020
Bottle Shop Assistant
Kalbarri Motor Hotel
03.2017 - 05.2019
Administration Officer
Kalbarri Motor Hotel
02.2014 - 03.2017
Cleaner
Sunsea Villas
12.2013 - 06.2014
Reception
Seafront Villas
04.2013 - 12.2013
Customer Service Officer
Kalbarri IGA
06.2012 - 04.2013
Mediation and Conflict Resolution
Certificate
Disability Awareness
Certificate
Responsible Service of Alcohol
Certificate
Working Towards a Safer Community
Client Services workshop
Conferencing under the Young Offenders Act (NSW)
Business Office Administration
Certificate II
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