Summary
Overview
Work History
Education
Skills
Timeline
Server
Deborah Lewis

Deborah Lewis

Alexandra Headland ,Australia

Summary

ENTHUSIASTIC PROFESSIONAL WITH EXCELLENT GUEST RELATION SKILLS. HIGHLY SKILLED IN GAME OPERATIONS AND EQUIPMENT MAINTENANCE. FAST LEARNER WITH CUSTOMER-FOCUSED ATTITUDE.

Energetic Gaming Attendant known for maintaining high productivity and efficiently completing tasks. Possess specialized skills in customer service, cash handling, and game maintenance. Excel in communication, teamwork, and problem-solving to enhance player experience and resolve issues swiftly.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

10
10
years of professional experience

Work History

Gaming Attendant & Bar Bistro

Alex Hotel
Alexandra Headland , QLD
03.2024 - Current
  • Service of drinks to general public bistro service, ordering meals delivery of food, opening & closing procedures of the venue. Working with gaming machines operating Tab & Keno, cash handling also balancing tills ect

Bar Gaming Attendant

Chancellors Tavern
Sippy Downs, QLD
06.2019 - Current
  • Assisting customers with excellent service, operations of gaming machines, TITO system, CRT operation, balancing money, tills ect
  • Keno / Tab knowledge, logging on/off
  • Assisting in Sports bar also Bistro
  • Running weekly promotions (microphone work) coffee making, knowledge of the wildcat system, assisting members cards, redemptions any problem solving
  • Maintaining day to day running of the gaming room

Duty Manager

Mooloolaba bowls club
Mooloolaba , QLD
07.2022 - 02.2024
  • Developed and implemented strategies to improve customer service.
  • Maintained accurate records of staff attendance, sales figures and stock levels.
  • Supervised cash handling procedures, ensuring that all transactions were processed accurately.
  • Created positive work environment for employees and delivered exceptional customer service.
  • Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
  • Handled employee problems in absence of general manager.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Gaming Attendant & Bar Attendant

Maroochy RSL
Maroochydore, QLD
10.2018 - 07.2021
  • Greeted customers upon arrival and provided assistance with game selection.
  • Assisted customers in setting up their gaming systems and troubleshooting any technical issues that arose.
  • Verified customer age to ensure compliance with legal requirements for certain games.
  • Handled customer complaints professionally while providing solutions in a timely manner.
  • Informed supervisor on duty of concerns, broken machines, out-of-order games and problems.
  • Handled customer requests and complaints quickly to improve overall service.
  • Completed training on policies and procedures, health and safety and environmental responsibilities.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Operated cash registers and handled money transactions accurately.

Gaming Attendant/ Duty Manager

Stafford Tavern
Stafford, QLD
08.2017 - 06.2019
  • Working with the card system, CRT operations, signing on keno/ Tab, balancing tills, monies ect
  • Clearance and banking operations data entry (end of month) hopper weighs, setting up ATM, assisting in Bistro/ sports bar
  • Opening/ closing procedures
  • Stepping up to Duty Manager when required, opening operations of the venue

Bar Gaming Attendant

Stafford Tavern
Stafford, QLD
06.2017 - 06.2019

Gaming Attendant/ all rounder

Aspley Central Tavern
Aspley, QLD
04.2015 - 07.2016
  • Knowledge of the Odyssey system
  • Running day to day promotions (microphone) assisting customers with great service
  • Maintaining operations of gaming machines, keno/ Tab
  • Setting up bar/ Bistro for daily service
  • Morning clearance and banking, data entry, daily balances of tills and monies ect
  • Safe counts
  • Stepping up to Duty Manager when required

Education

Club training -

Queensland, Qld
05.2015

Skills

  • Customer relationship development
  • Database entry
  • Balance sheets
  • Self-motivated
  • Growth planning
  • Performance improvements
  • Machine learning
  • Order taking
  • Staff leadership and direction
  • Organization and cleaning
  • Public speaking
  • Performance monitoring
  • Skill development
  • Wine and food pairings
  • Greeting and seating
  • Promotional planning
  • Service planning

Timeline

Gaming Attendant & Bar Bistro

Alex Hotel
03.2024 - Current

Duty Manager

Mooloolaba bowls club
07.2022 - 02.2024

Bar Gaming Attendant

Chancellors Tavern
06.2019 - Current

Gaming Attendant & Bar Attendant

Maroochy RSL
10.2018 - 07.2021

Gaming Attendant/ Duty Manager

Stafford Tavern
08.2017 - 06.2019

Bar Gaming Attendant

Stafford Tavern
06.2017 - 06.2019

Gaming Attendant/ all rounder

Aspley Central Tavern
04.2015 - 07.2016

Club training -

Deborah Lewis